Michael Richards

Responsible to lead store processes designed to drive sales & earnings, improve customer service and support the integration of SAP. With team of staff developed and implemented: -Work Force Management scheduling processes and tools -Omni Channel Fulfillment processes and Tools designed to optimize service and minimize hours to process orders - Cycle counting process and application that improved inventory accuracy from 83% to 94% while reducing shrink by 40% within first year of implementation -Designed and implemented Store transfer (STO) and fulfillment process integrated with POS that manages $50MM of customer orders per year - Associate Goals process to manage sales, productivity and performance for all store staff -Weekly Customer Retention process to improve trip frequency and spend based on customer shopping behaviour. - Implemented automated tools and processes to identify, prioritize and investigate fraudulent transactions - P&L Management

Consulted with Canada's largest luxury retailer to: - Design and implement an order fulfillment process and application to manage orders for out of stock items - Implement new processes and tools to get optimal levels of staff on the floor at the right time - Develop tools to monitor and improve items per basket, sales per labour hour and conversion

Appointed by EVP (Calvin McDonald) to develop the Conventional merchandise strategy: - Conducted assortment reviews designed to optimize sales and profitability per linear foot and collaborate with Merchant team to implement. - Developed modular ABC assortments and linear for urban, rural and ethnic stores - Created and implemented new planograms for small upscale urban format focused on Fresh/Deli - Ethnic and Health merchandise integration strategies supported growth 4x market average - Identified pricing and promotional gaps relative to market that impacted assortment performance - Work to integrate new processes and controls with SAP and JDA

Responsible to create and implement operational processes and tools designed to assist with managing $27BB in merchandise: - Developed assortment optimization process that supported a $21MM week increase to sales - Led initiative to remove 300K unproductive items from network - Developed and launched a ‘market leading’ Category Review Process - Delivered 40 Category Management reports for all business units through web based tool - Developed customer segmentation model based on frequency of shop and amount purchased - Implemented management processes and tools to manage $3BB of seasonal sales by store - Facilitated annual budgeting and created weekly estimates from department to subcategory - Created process and implemented tool to markdown excess inventory at a store / item level - Implemented CPFR process to support offshore buying - Mentored team of 10 managers and analysts that centrally supported all Business Units - Actionable insights provided to BU weekly leveraging SAS EG and SQL

- Work with and mentor team of 30 Analysts and Managers - Manage product flow and service levels for 2 billion of GM and HABA - Implement processes and tools to validate that the purchase plan was aligned with the sales plan - Manage and facilitate annual supply chain budgeting process - Align supply chain tactics at the subcategory level to exceed sales, service and inventory targets - Create models to optimize replenishment parameters (lead times, order strategies, safety stock) - Assist with the negotiation and sale of 60 million in surplus goods to US

International wholesale / retail trade. Developed and maintained major retailer accounts in Canada and the U.S. Supported retailers by securing discounted Brand Name merchandise that was used to support driving incremental traffic and sales.

Developed management and operational skills in various roles of progressive responsibility in Marketing and Supply Chain (Marketing Assistant / Supply Chain Analyst / SC Team Lead / Manager Vendor Performance / Manager - Asset Management/ Supply Chain Manager). Last role as Supply Chain Manger required managing $1.2 billion in sales with a team of 18 managers and analysts. Assisted with implementing JDA (Manugistics) software to better manage product flow.