richard parry

servicenow developer

About

Moving from my first job as a computer repair technician, I started a brief unpaid role in recruitment. Though it wasn’t the best fit for me, my efficient and logical nature was remembered by the team, who placed me in an administrative IT role a few months later. My manager saw promise in me and applied my capacity to many new projects, and within 6 months I was made the sole admin of ServiceNow, marking the start of my career. I was exposed to the issues large global companies face, and through the tool I was able to facilitate improvements for our staff. Today I’m working as a ServiceNow developer for my 4th ServiceNow customer; helping to build solutions for the business through this exciting year. ServiceNow is a broad tool; 3 years in and I’m still growing with it. Picking up new skills and refining my approach, surprising myself with the directions it’s taking me. - Richard richard-parry@outlook.com

Country

united kingdom

City

london

Industry

insurance

Skill

sccm, databases, lotus notes, software documentation, dell computers, windows 7, procurement, it service management, servicenow, visio, dell premier portal, business analysis, javascript, os x, service catalog, reporting and analysis, definitive media library, vmware workstation, photoshop, gimp, soapui, itil, web services, cms, service management, technical support, soap, knowledge base, jelly, uix, technical documentation, survey design, performance dashboards, kpi dashboards, dashboarding, data analysis, data migration, data management, user experience, user interface, catalog management, information sharing, knowledge sharing, go live support, post go live support, customer support, critical incident response, security, service improvement, integration

Experience

group service management office administrator

mott macdonald

2012-1 - 2012-12 · 1 yr

* Crafting ServiceNow's service catalog, configuring and maintaining the platform. * Dell client and server procurement for 52 countries in EMEA and APJ regions. * Global software deployment (Symantec Altiris and Microsoft SCCM). * Creating and publishing intranet content to company standards (Lotus Notes). * Researching software compatibility and maintaining a related database.

apple certified macintosh technician

amsys

2010-4 - 2010-12 · 9 mos

* Repairing and upgrading Apple hardware, data recovery and resolving software issues. * Responding to incoming calls, booking deliveries, providing post repair customer support. * Raising and distributing invoices, processing cash and card payments. * Packing goods for return and updating customers on progress of repairs. * Staffing the London reception; booking repairs, supporting the trainers where necessary.

servicenow developer

claranet

2014-6 - 2015-11 · 1 yr 6 mos

* ServiceNow development, configuration and maintenance. * Knowledge sharing with the team of 6 developers on best practice and workarounds. * Building custom apps, external surveys and scheduled summary style notifications. * Scripting web services between commercial and proprietary systems. * Crafting dashboards and reports for key teams.

it service management engineer

2013-11 - 2014-4 · 6 mos

* ServiceNow development, configuration and maintenance. * Gathering requirements, building and maintaining the Service Catalog. * Documenting user guides/processes. * Monitoring usage and data quality via reporting. * QA testing functionality and accessibility.

servicenow developer

direct line group

2017-5 - Present · 9 yrs 5 mos

service management tools technician

mott macdonald

2013-1 - 2013-11 · 11 mos

* Developing ServiceNow; building service workflows and creating the change process. * 1st and 2nd line incident resolution and request fulfilment. * Working with service owners to reduce and simplify their workload. * Stocking and maintaining the Definitive Media Library and Service Catalog. * Establishing relationships with partners in indirect regions (Russia, Hungary…).

human resources and recruitment assistant

mott macdonald

2011-7 - 2011-8 · 2 mos

* Maintaining and updating the recruitment personnel database (Kenexa). * Introducing and administering a distribution list for the purpose of collating CVs. * External agency portal administration and communication. * Constructing mail merges for agencies and updating candidates on their status. * IT support for Recruitment, Graduate Recruitment and HR personnel.

servicenow developer

six degrees group

2015-11 - 2017-5 · 1 yr 7 mos

* ServiceNow solution design, best practice recommendations and resulting development. * Integrations with Microsoft AppDynamics and in-house enterprise data warehouse solution. * Building custom apps for billing, invoices and new ticket classes. * Regular update sets of various bug/security fixes and improvements. * Crafting Performance Analytic dashboards and usage reports for key teams.