Richard Jones O'nyeneho
Principal Documentation Architect - AI & Regulated Medical Platforms @ Intuitive
About
Modern platforms are complex, yet many organizations underestimate the cost of poor documentation architecture. When documentation systems are fragmented, developer onboarding slows, APIs remain underutilized, knowledge becomes scattered across platforms, and compliance teams struggle during audits.I design scalable documentation ecosystems that transform complex technologies into developer-ready knowledge systems.I am a Senior Principal Technical Writer and Cloud Documentation Architect with 15+ years of experience designing enterprise documentation frameworks across AI platforms, cloud infrastructure, fintech, healthcare, and regulated industries.My work focuses on translating complex architectures into structured, scalable documentation systems that enable engineering teams to build faster, reduce operational risk, and accelerate platform adoption.Technologies & Platforms I Document:👉AI / LLM pipelines and MLOps systems👉Cloud platforms (AWS, Azure, GCP)👉API ecosystems and developer platforms👉Cybersecurity frameworks (NIST 800-53, ISO 27001)👉Enterprise platforms (SAP, PLM, ERP)I specialize in building modern documentation frameworks, including:➜DITA/XML structured authoring➜Docs-as-Code (Markdown, Git, CI/CD pipelines)➜Enterprise knowledge architecture (Confluence, ServiceNow)➜Developer and API documentation standardsI have partnered with engineering and product teams across organizations including IBM, TransUnion, SAP, AMD, Mastercard, Fiserv, PwC, and ServiceNow.Results Delivered:✔ Reduced documentation duplication by 40%✔ Improved developer onboarding by 35–40%✔ Accelerated releases through Docs-as-Code workflows✔ Strengthened compliance across NIST, ISO 27001, SOX, PCI-DSSI believe documentation should function as enterprise infrastructure—enabling teams to build faster, operate securely, and scale.Core Tools & Technologies:Docs-as-Code • DITA/XML • Markdown • Git • CI/CD • OpenAPIAWS • Azure • GCP • Kubernetes • DockerConfluence • ServiceNow • SharePointPTC Windchill • Teamcenter PLM • SAPMadCap Flare • Oxygen XML • FrameMakerOpen to Opportunities:➜Senior Technical Writer – Cloud & API Documentation➜Principal Technical Writer➜Documentation Architect➜Developer Documentation Lead➜AI / Cloud Documentation Architect➜Cloud Documentation Lead➜Documentation Strategy & Governance➜Enterprise Documentation ArchitectureOpen to connecting with organizations building AI, cloud, and developer platforms that require scalable documentation architecture.
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United States
Computer Software
Technical Documentation, DITA / Structured Authoring, Cloud Documentation, Approved Parts Lists (APL), and Approved Vendor Lists (AVL) , FDA, EU MDR, and ISO 13485 compliance , Confluence, MadCap Flare) , FrameMaker, InDesign, XML, Bills of Materials (BOMs, MLOps Collaboration , FDA/ISO 13485-compliant IFUs and MBRs, Windchill PLM, Medical Devices (IFU & Regulatory Documentation), DITA XML, Docs-as-Code, DITA/XML, and API Governance, Cloud Computing, Payment Card Industry Data Security Standard (PCI DSS), Information Security, Information Architecture & Governance , Cloud & Infrastructure Documentation , Federal Compliance & Cybersecurity Documentation
Experience
Principal Documentation Architect - AI & Regulated Medical Platforms
Produced regulatory-compliant documentation supporting AI-enabled robotic surgical systems. Key Impact: Authored FDA and ISO 13485 compliant Instructions for Use (IFUs) for Class II medical devices supporting robotic surgery platforms. Managed documentation lifecycle governance using Windchill PLM, ensuring complete traceability for regulatory audits. Developed troubleshooting workflows, process maps, and device documentation, improving diagnostic accuracy and reducing issue resolution time. Implemented Docs-as-Code publishing frameworks integrating documentation with CI/CD engineering workflows. Produced audit-ready documentation compliant with FDA 21 CFR Part 11, ISO 13485, and GxP standards.

Sr Lead, Documentation Strategist
Led enterprise documentation strategy across AI governance, cybersecurity, and cloud infrastructure platforms within SOX and PCI-DSS regulated environments. Key Impact: Documented AI/LLM architecture and developer workflows supporting fintech analytics platforms Implemented Docs-as-Code frameworks using Git, Markdown, and CI/CD pipelines Standardized DITA/XML structured authoring strategy reducing duplicate documentation by 40% Produced developer-ready API documentation using OpenAPI and Swagger Strengthened enterprise compliance across GDPR, SOX, PCI-DSS, and NIST frameworks

Principal Documentation Engineer (SaaS & AI Cloud Platforms)
Documented enterprise AI and cloud platform architectures supporting SAP S/4HANA, GTS, and distributed data platforms. Key Impact: Authored developer-focused documentation for AI/ML data platforms and distributed cloud architectures, enabling engineers to understand model training, inference pipelines, and MLOps workflows. Produced architecture documentation, API references, and onboarding guides using OpenAPI/Swagger and Postman, accelerating developer onboarding by 35%. Implemented Docs-as-Code documentation pipelines (Git, Markdown, CI/CD), improving scalability and enabling continuous documentation delivery. Standardized 75+ compliance-aligned SOPs and XML templates, improving documentation efficiency by 30%. Strengthened governance across Confluence, SharePoint, and KMS Lighthouse, improving content discoverability by 40%.

Senior Technical Writer (Cybersecurity & Platform Documentation)
Delivered enterprise documentation for banking infrastructure and cybersecurity modernization initiatives. Key Impact: Authored NIST-aligned cybersecurity policies, infrastructure documentation, and compliance artifacts for enterprise banking systems Produced developer documentation and API guides, improving integration clarity and reducing support requests Documented network security and infrastructure environments, including Cisco, Palo Alto, and F5 technologies Built centralized knowledge repositories across ServiceNow and Confluence, improving documentation discoverability and operational efficiency

Infrastructure Documentation Architect (FinTech Platform Modernization)
Produced documentation supporting enterprise fintech infrastructure modernization and digital banking platforms. Key Impact: Authored documentation covering cloud infrastructure, disaster recovery, security architecture, and storage systems, improving operational reliability and incident response. Partnered with enterprise architects and program leaders to produce architecture narratives aligning technology modernization initiatives with business objectives. Translated complex network architecture designs and RFP solutions into structured technical documentation and diagrams. Developed enterprise process documentation across SAP, Workday, and SuccessFactors ecosystems supporting ERP and HRIS platforms. Reduced architecture documentation drafting time by 30% through standardized documentation frameworks.

Senior Technical Writer (Documentation Architecture/Docs-as-a Code, Cloud & Platform Documentation)
Led global documentation architecture initiatives for cloud-based enterprise workflow platforms. Key Impact: Implemented enterprise DITA/XML structured authoring frameworks, improving content reuse and publishing efficiency by 40%. Produced architecture diagrams and developer documentation explaining AI pipelines, microservices architectures, and distributed cloud systems. Built scalable Docs-as-Code documentation ecosystems using Git, GitHub, and CI/CD pipelines. Delivered API documentation and SDK developer guides, reducing developer onboarding time by 40%. Authored system architecture documentation, SOPs, and operational runbooks supporting enterprise platform deployments.

Senior Technical Documentation Strategist (Payments Platforms)
Led documentation strategy for global payment processing and cloud contact center platforms. Key Impact: Produced structured documentation for payment processing platforms, fintech integrations, and cloud contact center systems. Delivered user guides, API documentation, and release notes using MadCap Flare and DITA/XML frameworks. Collaborated with architects and product teams to translate complex multi-system architectures into implementation documentation. Implemented component-based documentation architecture reducing documentation update cycles by 25%. Built centralized knowledge repositories, improving cross-team collaboration by 35%.

Senior Technical Documentation Writer (Semiconductor Platforms)
Owned documentation lifecycle for high-performance CPU and GPU architectures. Key Impact: Produced architecture documentation explaining CPU/GPU architectures, firmware systems, and hardware–software integrations. Implemented Docs-as-Code documentation frameworks using Git and Markdown. Developed developer documentation supporting APIs, SDKs, and microservices integrations. Translated complex semiconductor engineering concepts into accessible documentation reducing support inquiries by 30%. Standardized structured authoring workflows using DITA/XML and FrameMaker, reducing documentation development cycles by 35–40%.

Lead Documentation Analyst (Cybersecurity & Compliance)
Remote
Delivered enterprise cybersecurity and governance documentation across global regulatory environments. Key Impact: Produced enterprise cybersecurity documentation aligned with NIST 800-53, ISO 27001, PCI-DSS, SOX, and GDPR frameworks. Built enterprise security documentation including Incident Response Plans, Disaster Recovery Plans, and Zero Trust architecture documentation. Standardized documentation governance frameworks improving documentation turnaround time by 35%. Produced compliance documentation translating regulatory controls into operational procedures used by engineering teams. Developed enterprise knowledge frameworks, improving documentation consistency and reducing rework.

IT Technical Writer (Banking Platform Modernization)
Led documentation initiatives supporting enterprise banking transformation and regulatory programs across digital banking, payments, and risk systems. Key Impact: Produced regulatory-aligned documentation supporting FRTB submissions, model governance, and enterprise risk frameworks Translated complex banking architectures into executive-ready documentation connecting business strategy, risk controls, and technology delivery Strengthened regulatory readiness by aligning documentation with COBIT, NIST, and FFIEC governance frameworks Built enterprise knowledge assets across Confluence, SharePoint, and Git, improving documentation governance and collaboration
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