Richard Tampus

Team Lead @ Flow

About

I’m an operations and customer support leader with 10+ years of experience managing teams across customer support, technical support, quality assurance, and data operations. Throughout my career, I’ve led remote teams across multiple industries, focusing on agent development, performance management, process improvement, and service quality. I enjoy building efficient workflows, coaching teams to perform at their best, and creating systems that improve both customer experience and operational outcomes. My experience spans outsourced client support, third-party service operations, and data management, giving me a strong foundation in leadership, problem-solving, and continuous improvement. Core strengths include: • Team Leadership & Coaching • Quality Assurance & Performance Management • Process Improvement & Workflow Optimization • Customer Support Operations • Technical Support Oversight • Training & Onboarding • Data Accuracy & Operational Efficiency

Country

Philippines

City

Metro Davao

Industry

Outsourcing/Offshoring

Skill

Remote Team Management, Team Leadership, Performance Management, Training and Development (HR), Quality Assurance, Customer Support Operations, Building Leadership Teams, Management, Leadership Management

Experience

Team Lead

Flow

2024-6 - Present · 2 yrs 4 mos

Lead customer support operations for SaaS client accounts, overseeing team performance, coaching, quality assurance, and process improvement. Manage agent development and service delivery across customer and technical support functions to ensure high-quality client outcomes.

Team Lead

Transfer HQ

2020-2 - 2024-6 · 4 yrs 5 mos

Led a customer support team for a third-party food ordering service, overseeing agent performance, onboarding and training, quality assurance, and process improvements to drive operational excellence and customer satisfaction.

Team Lead

Sift Data

2016 - 2024 · 8 yrs

Led a team of agents across research, data entry, and database management functions, overseeing performance, training, and quality assurance. Drove process improvements to enhance data accuracy, operational efficiency, and overall team productivity.