richard sebastian

We believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.That's why we build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network.That's why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that's why we have an international presence spanning 15 countries, including China.In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.As Australia's leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.

* Subject matter expert and acting manager for CBA incident team * Support the definition of processes and enforce the policy * Be accountable for the quality of the business rule * Assists in the on-going technical education and development * Promotes and positions key strategic product and services * Oversee all incident escalations, CI, RKM and ROVE * Manage incident investigate and diagnosis to restore all services in terms of coordination with all resolver groups * Oversee all Queue management and incident reduction * Oversee all Quality Assurance for service desk * Coordination with all internal and external groups for all incident, change, problem and request teams * Supporting BlackBerry, Nokia, iPhone, iPad, Cisco, Nortel, Avaya, CUCI LYNC, ISDN, PSTN, TCCCP, Genesys, PABX, Symposium, IVR, Network Portal, CBA TV, Bulk SMS and Argent

We believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, everyday.That's why we build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network.That's why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that's why we have an international presence spanning 15 countries, including China.In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.As Australia's leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.