richard rodriguez

senior delegate sales at oxford global

About

What we do: We have been producing cutting edge congresses and summits for the Life Sciences Industry for 13 years. We focus on: Bringing together industry leaders and solution providers at a senior level, creating the opportunity to partner, network and knowledge share. How we work Oxford Global exists to accelerate progress in the healthcare and pharma industry through connecting the right people around the most important issues.

Country

united kingdom

City

oxford

Industry

events services

Skill

life sciences, research, event management, biotechnology, market research, sales, science, microbiology, marketing, marketing communications, international sales, marketing strategy, social media, customer service, new business development, healthcare, microsoft office, business development, management, sales management, social media marketing, public relations, business to business, trade shows, customer relationship management, microbiome, microbiota

Experience

personal banker

m&s money

2013-12 - 2015-12 · 2 yrs 1 mo

manager

boswell & co

2010-9 - 2013-12 · 3 yrs 4 mos

* Focus: * To maximise sales of the department by its efficient daily running whilst maintaining a high standard of customer service at all times. To provide a high standard of training, ensuring that staff have the required level of product knowledge and appropriate attitude towards customer service. * Achievements: * Demonstrated a high standard of customer service and product knowledge and as a result was rewarded with written recognition from customers. * Showed excellent adaptability by managing three very different departments. During certain periods, each of these departments showed a significant growth of sales of up to 30%. * Established a good working relationship with staff based on trust and leading by example. * Effectively trained staff in various areas such as till/cash handling procedures, product knowledge, selling skills (including up selling and the importance of add-on sales) and in particular inducting new employees. * Achieved 95% and 100% scores on two separate mystery shopper reports.

host and catering manager

schloss mittersill conference & study centre

2005-2 - 2007-5 · 2 yrs 4 mos

* Focus: * To supervise and manage the daily running of the Dining room and assisting the planning and organisation of special events and conferences. * Achievements: * Improved on the overall level of cleanliness of dining areas and the organisation of meal preparation with regards to the table settings. * Successfully liaised with reception through improved communication to ensure that the correct number of guests were passed on to the kitchen for each meal and event. * Maintained a good working relationship with the Housekeeping Supervisor and created an efficient and organised work schedule to ensure the Dining room was adequately staffed. * Provided and supported servers in the Dining Room with formal and on the job training. * Monitored servers’ work and provided evaluations, useful in improving the level of service. * Worked and supervised with volunteers and other workers from over 20 different countries from which I gained the ability to communicate and interact with people from variety of cultures.