Richard Manzano

IT professional with over 10 years of experience across Infrastructure, Operations, and IT Service Delivery, focused on optimizing technology processes to improve operational efficiency and service quality.I have built a strong track record in international environments, acting as the primary point of contact for onsite IT operations in Lisbon, ensuring effective coordination between users, infrastructure, and central IT teams.My experience includes working as a Service Desk Team Leader, where I managed support teams and ensured high service standards, as well as contributing as a Modern Workplace Specialist, helping design and implement solutions that enhance user experience and productivity.I also bring solid hands-on experience in End User Support, with a proactive, solution-oriented mindset and a strong focus on service continuity and user satisfaction.Core competencies:• IT Operations & Infrastructure• Service Delivery & IT Support• Process Analysis & Optimization• Team Coordination & Leadership• Modern Workplace & User ExperienceI am a results-driven professional with a collaborative mindset and a strong focus on continuous improvement, with the goal of progressing into IT Operations and Service Management roles.Outside of work, I enjoy exploring nature—especially hiking in the mountains—which helps me recharge and maintain a fresh perspective.