Richard Lohmeyer

• As principal assistant to project manager, I was responsible for writing/editing numerous documents associated with an IT cybersecurity project that ensured compliance with the requirements of a Texas regulatory body • Based on NIST and other standards, these documents detailed the policies and procedures for proactively detecting, assessing, and resolving potential cybersecurity vulnerabilities • I also collaborated with senior executives and other SMEs to gather information and assure the technical accuracy of finished documents • Organized these complex topics into easy-to-understand language for users of all levels. • Met deadlines while maintaining high-quality deliverables.

• I researched and wrote user manuals in Confluence • My primary focus was on researching data pertaining to the standard reports within Credit Lens, a proprietary tool of Moody's Analytics • Via online training courses, I quickly learned the proper use of this tool. • I also researched NIST and ISO standards for their applicability to the Credit Lens-generated data. • As a result, I produced high-quality documentation that met applicable standards and was appropriate for its intended audience of internal/external users • My other responsibilities included editing various other documents to ensure that they adhered to company style guidelines. • Also, I maintained version control system records for tracking document changes over time.

• I effectively maintained the accuracy and quality of more than a dozen user manuals that regularly accompanied ISI's frequent software releases. In addition, I often used Visio to create the diagrams incorporated into these manuals. • Using Confluence, I created the first generation of online help for ISI's proprietary FINSCAN software • I also created a documentation style guide and updated the fonts and layouts to give the manuals a more modern look • In my first year at ISI, I wrote concise, effective marketing emails designed to generate sales leads • I also created much of the content used to update the company website • To ensure the accuracy and quality of all these projects, I collaborated with SME's in sales, marketing, quality assurance, customer support, and development

• As technical writing manager, I improved company profitability by writing and supervising the creation of effective process documentation, manuals, release notes, and technical bulletins for Tele-Tracking’s medical-related software • I also went onsite at customer locations (i.e. hospitals) to research the use of Tele-Tracking’s products and then incorporated that information into the documentation • Prior to becoming technical writing manager, I was one of three writers who collaborated on creating and updating a detailed, 200+ page internal guide devoted exclusively to information about a new generation of web-based applications • On a daily basis, I collaborated with subject matter experts in multiple departments to develop detailed product descriptions • I also led a review of online help tools that resulted in the documentation team’s transition from MS Word and RoboHelp to Madcap Flare • Following the transition, I used Flare to create context-sensitive help for several software upgrades, including those related to hand-held medical devices

• • Improved company profitability by writing and, as technical writing manager, supervising the creation of effective process documentation, manuals, release notes, and technical bulletins for Tele-Tracking’s medical-related software • Went onsite at customer locations (i.e. hospitals) to research the use of Tele-Tracking’s products and then incorporated that information into the documentation. • Was one of three writers who collaborated on creating and updating a detailed, 200+ page internal guide devoted exclusively to information about a new generation of web-based applications. • Collaborated with subject matter experts in multiple departments to develop detailed product descriptions. • Led a review of online help tools that resulted in the documentation team’s transition from MS Word and RoboHelp to Madcap Flare. • Used Flare to create context-sensitive help for several software upgrades, including those related to hand-held medical devices

• Researched, wrote, maintained, updated (and sometimes designed) technical, sales, marketing, and training material for numerous clients. The following is a partial list: • Westinghouse • Fisher Scientific • Matthews International • Garland Way Advertising • PNC Corporation • Leybold Corporation • Pittsburgh Magazine • For Westinghouse, Fisher Scientific, Matthews, and other corporations on this list, I interviewed internal personnel to gather the information I needed to write dozens of newsletter articles. For example, I interviewed numerous people at Westinghouse for a series of articles I wrote on the rollout of new computer equipment. • For Westinghouse’s nuclear and water/wastewater divisions, I sometimes worked round-the-clock to meet the short, but critical deadlines involved in editing proposals submitted to customers seeking Westinghouse’s services and equipment. • For Fisher Scientific, I researched, wrote, edited, and designed many sections of their 2000+ page product catalog. These sections described the features and benefits of products ranging from low-tech laboratory equipment (like beakers and test tubes) to high-tech computer equipment. • For Garland Way Advertising, I wrote monthly direct mail letters and flyers promoting the electrical and ventilation products of their client, H. K. Porter Company. I also wrote speeches for Porter’s executives to deliver at their annual sales award dinner. • For PNC Corporation, I wrote a brochure describing the features and benefits of a new website customers could access for information relating to their financial investments. • For Leybold Corporation, I researched and wrote brochures and catalogs describing the features and benefits of their vacuum pump technology. • For Pittsburgh Magazine, I wrote a long feature profiling the men and women from western Pennsylvania prominent in the comic book industry.