Richard J.

Director of Command Center @ Supermicro

About

• Enterprise ICT & Industrial IoT networking solutions • 25+ yrs at industrial & enterprise ICT/IoT networking solution • 23+ yrs at initializing global service support & product sale team • 20+ years at managing global technical training programs for Enterprise & Industrial IoT solutions • 8+ years at IPC & Industrial wireless IoT product sale and solution • 7 years at Agile software QA and web development & website SEO

Country

Taiwan

City

Taipei

Industry

Computer Hardware

Skill

Technical Requirements, Communication, Team Management, Aftersales, Internet of Things (IoT), Network Switches, Routers, B2C e-commerce, People Management, E-Commerce, Pre-sales, Technical Support, Networking, Testing, Project Management, Ethernet, IP, VoIP, Telecommunications, Wireless Networking

Experience

Director of Command Center

Supermicro

2021-1 - Present · 5 yrs 9 mos

Taoyuan City, Taiwan

• Technical service & solution support for global B2B2C & eStore • Pre-sale server and solutions

Director, Global Service Support Division

Qbic Technology

2018-1 - 2020-7 · 2 yrs 7 mos

New Taipei City, Taiwan

• Support pre-sale and post-service at IoT solution, Smart Space & scheduling, and Digital Signage industries

Sr. Manager, Application Engineering Division

Advantech

2016-5 - 2017-10 · 1 yr 6 mos

Taipei, Taipei City, Taiwan

Manager, Application Engineering Division

Advantech

2014-4 - 2016-5 · 2 yrs 2 mos

Taipei City, Taiwan

• Build up successful customer centric global service support team (pre-sale & post-service) at IIoT industry • Provide technical solution at WISE-PaaS, IPC, server, industrial Ethernet switch, WiFi/cellular router and serial to Ethernet solution • Manage strategies for pre-sale activities including marketing and training program