richard groom

* Key Achievements: * Introduction and Project Management of Video Conferencing across the organisation. * Introduced SLAs to the IT Department, delivering measurable, manageable standards for the IT Helpdesk. * Took sole control of IT budget, £1.5m. * Technical Representation on Intranet Project Team * Introduction and implementation of ISO 27001 standard. * Managed an IT Department to provide and support IT equipment and infrastructure for 450 users in 150 countries. * IT lead on Head Office building refurbishment project.

* Key Achievements: * Provided 1st and 2nd line Hardware and software support. * Spec., build and maintain PCs and Servers. * Plan and Implement companywide Hardware/Software auditing. * Rationalise and implement Server backup strategy. * Plan and implement company policies through software solution. * Planning and Implementing PCI standard and compliance.

* Leads the execution, maintenance and quality assurance of all business systems within the Commission. * Owns project transition to BAU. * Owns the IT Service catalogue. * Major incident management. * Manages the relationship with internal business, stakeholders and 3rd parties. * Responsible for IT training in the Commission. * Responsible for IT Service Desk.

* Key Acheivements: * Managing the IT Service Desk function achieving a consistent 97% incident resolution SLA. * Introduced and manages the Change control process for all IT systems, to embed a more structured culture of change to the function. * Introduced and manages problem process for IT systems. * Owns and maintains all IT policies, reacheiving accreditation for ISO27001. * Manages an international Service Desk team, servicing 700 IT users in 150 countries. * Project managed Citrix Farm to provide access to applications for all IT users. * Sharepoint Admin.