Richard Freeland

• Efficiently managing inventory in distribution centers, stores, and sizing products for purchase orders • Collaborating closely with buying and planning teams to align business decisions and react with agility • Leveraging Power BI, Quantum, & Web Apps systems to evaluate trends of market and historical data • Participated in Open to Buy meetings to evaluate financial data, share insight on trends, and discuss drivers and drains • Solely managing men’s footwear allocations in the Canadian market in addition to several brands of the US market, while determining specifications across divisions • Elevating the assortment of stores to maximize performance for spikes in demand and events, such as Spokane Hoopfest • Maintaining constant communication with district managers, store managers, allocation managers, and directors to best satisfy needs of the field • Visiting stores while identifying strengths and opportunities between Foot Locker, Inc. and other sportswear retailers • Contributing to training of new hires and interns, while sharing best practices to facilitate growth amongst the team • Adapting the office environment to represent the qualities of diversity, inclusion, and belonging

• Paired knowledge of the retail environment with accumulation of corporate business skills and techniques • Created a compelling proposal focused on Creativity & Expression improving the Store of the Future initiative • Demonstrated interest in learning as a student of the game with consistent LinkedIn Learning participation

• Effectively ensuring every client who enters the store receives quality service in Oregon’s highest volume Champs Sports store. • Leading associates to further develop strengths and facilitate learning to combat weaknesses • Effectively coaching employees to learn and improve retail skills such as sales, CRM, sales floor awareness, merchandising, and experience • Sharing product knowledge about various brands with team members and customers, ultimately increasing conversion & engagement • Register opening and closing procedures, filing of nightly paperwork, and preparing our store for success in following days of operations • Shrink prevention with constant communication and awareness of the sales floor • Stockroom organization of sneakers and apparel to decrease time required to bring out client the desired product • Merchandising product effectively on the sales floor to provide a strong visual appeal and draw customers to marketing • Clackamas Town Center Champs Sports earned 2022 Store of the Year and Team of the Quarters 1, 2, & 3 in League 600; creating an expectation of excellence for every client

• Exceptional focus on operational excellence and providing an outstanding customer experience • 100+ personal mentions on customer surveys describing the high quality of service provided • Control of shrink and ensuring every guest is assisted, regardless of store volume levels • Showing leadership skills within the team to increase sales, maintain productivity, and communicate effectively • Stockroom capabilities leading to staff more rapidly finding desired products • Consistently surpassing metrics both individually and as a store against the previous year’s sales, conversion, membership utilization, and survey scores • High attention to detail and increasing store appeal through visual merchandising capabilities

• Thoroughly processed guest check-ins and check-outs • Ensured safety of guests and property by controlling the environment during quiet hours • Airline crew procedures of between 10-20 flight crews per night with matching reservations • Scheduled shuttles for guests and communicating needs with available drivers • Ran night audit activities while transitioning the system to the next day of operation • Identified outstanding balances and communicated issues in account notes • Communication with other departments, including security when assistance is needed • Understood daily house stats such as arrivals, departures, occupancy percent, and stayovers • Sent nightly emails with significant information and hotel statistics to administration • Knowledge regarding layout of hotel and guided guests correctly

• Ensure safety of passengers, employees, aircrafts, and equipment • Aircraft pushbacks and wing walking procedures. • Coordinating the timing and preparation of flights. • Coordinating the load management of bags and following weight requirements. • Loading and Offloading bags from each aircraft. • Onloading and offloading baggage from baggage carts. • USPS mail runs. • Cleaning of equipment. • Aircraft security checks. • Aircraft knowledge and safety procedures.

• Consistently maintaining top five weekly individual sales totals in an 18-store district • Controlled the organization of footwear to minimize the time required to find all pairs of sneakers • Developed abilities to assist multiple parties at a time, providing every customer with an outstanding experience • Demonstration of exceptional social skills with a high energy attitude to help meet and exceed customer needs • Completion of end of day management abilities (register counting, nightly paperwork, performance review) • Analyzed store statistics in coordination with team performance and identified opportunities for improvement • Conducting candidate searches and interviews for over 50 applicants • Creating a lasting impression for consumers through honest and beneficial interactions • Product knowledge to assist sales of various styles and brands of footwear, apparel, and accessories

• $8,580,039.75 in cumulative concessions and box office sales with exceptional register accuracy. • High volume ticket and concessions sales, providing an exciting experience for every individual while minimizing wait times. • Preparing theaters for upcoming following showings by creating a clean, comfortable environment for all guests. • Creating delicious espresso drinks to exceed customer expectations and provide convenience.