Richard Dobbin

* Help desk, Tier 1 and 2 and occasionally tier 3, responsibilities for receiving, resolving client issues regarding the functional operation of PeopleSoft Enterprise Financials, namely,the Purchasing, Accounts Payable, Payroll and Inventory modules using various tools such as canned and adhoc SQL scripting *Became the Subject Matter Expert for resolving complex issues regarding the performance and/or function of the components of the Purchasing Module including Purchase Orders, Requisitions, Request for Quotes, Vendor Maintenance, Contracts; as well as Inventory, Accounts Payable and Payroll transactions. *Provided resolution to users, accurately, effectively within the time frame outlined in the Service Level Agreement *Worked with internal senior analysts on a wide variety of issues related directly and indirectly with my function *Tier 1 and 2 responsibilities for resolving reporting and nVision issues *Responsible for providing various administration duties on a rotational basis, which included running a variety of statistical reports for internal stakeholders *Provided technical support on Internet Explorer version 6,8 and 9 *Maintained technical manuals, guides and electronic training materials Ensuring tickets logging in the Heat Ticketing System are accurate as well as the resolutions are clearly stated *A strong learn-as-you-go approach was used with the position and its responsibilities by engaging a change management style of self-education. (Learn as you go – Apply on the fly)