Richard Chang

• Successfully manages the Multi years and $million Cisco Top Client Verticals with major US Energy/Power Utilities, Healthcare (i.e. SCE & PGE, UCSF & other Medical Healthcare), Banking/Insurance Financial Vertical M&A Life & Annuities Product rollout & conversion, and AML Reg Compliance/Drive project planning, execution, and delivery and collaborate with business, technology, and vendors in aligning requirements and successful deliverables. • Manage Enterprise Cloud Infrastructure & Cybersecurity & Citrix VDI/Multiple AI Data Center Migrations/Consolidations & Warehouse/Server Upgrades & Cluster Farms Migrations/Cloud Azure/HANA/AWS Advanced Delivery Management ADM/Cyber Security/IAM/OKTA/SSO/MFA/Palo Alto Firewalls/HP Network Perimeter/Grid Resiliency against Network Security/Cyber intrusions & attacks at SCE & Palo Alto Network Lab Setup/Palo Alto Global Protect VPN/CyberArk/SailPoint/IAM/OKTA/ IPV6/ServiceNow/CMDB Client Letter Upgrade Migration/Microsoft O365/UMT360/SAP/Cloud Cloud/SharePoint 2019 Upgrade projects and their in-house MSPs Support Services for Southern CA Edison SCE Rosemead/Alhambra/Irvine SCAL HQ & offices. • Manage Healthcare Services Medicare/EHR/EMR/EPIC, Microsoft Dynamics 365 ERP/SAP implementation, CRM SFDC/HCM Workday, ServiceNow/CMDB, Citrix VDI, CyberArk/SailPoint, IAM/ OKTA, as well as Telecom VOIP, On-Prem Cloud AWS/Azure AI Data & Contact Centers/UCCE/IVR/Zoom Deployments, IT Asset Management CMDB/ServiceNow, and automated server migrations. • Manage ITIL, ITSM, and ITOM services for UCSF’s various IT support verticals, serving as the primary point of contact for reporting to senior leadership and C-level executives. • Serve as the single point of contact for senior stakeholders and sponsors, providing effective reporting, communications, and cross-functional collaboration to ensure seamless execution and alignment with business goals.

• Successfully managed Global & US large-scale Enterprise Infrastructure/LAN/WAN/Network Service Delivery/Data Management/Data Warehouse/ Multiple Global DCI Data Centers Consolidations & Warehouse/Servers Clusters Upgrades & Migrations/Cognos project for Annuities Data Management Program with multiple Data Centers throughout US & Asia. Managed the Annuities Data Warehouse/ETL/DWH/Cognos Annuities Website Upgrades/Cloud computing/SaaS/Data Center Integration (DCI) with inhouse & multiple vendors TCS/Collabera & others across Asia/PRC Shanghai and USA (CA, TX & East coasts). • Provided for DC Consolidation & Communications/Reporting to the Senior Stakeholders and Executive Management/"C" level Management (PMO, IT and Engineering Management, LOBs/Business & Marketing and Support). • Successfully managed Data Warehouse program included consolidated multiple Data Warehouses and sunset the WNL/legacy systems & system remediation. • The combined repository supports new Salesforce CRM (SFDC) and the Annuities Data Warehouse provides primary sources of Annuities data for Life & Retirement Data Warehouse. Successfully transformed and combined Fixed Annuities & Indexed Annuities with the current RIS Data Warehouse/Variable data for tactical reporting & advanced business analytics.

• Manage Cisco NDA client Infrastructure/Network Service Delivery Construction/Engineering/Lab Build-Out/Data Warehouse & Network Security/SaaS Cisco Deployment Projects included Installations & Configurations of Cisco hardware & UPS (Cisco routers, switches, and Firewalls). • Oversee IT Portfolio/ITSM/PMO Ticketing Management/ERP/SFDC, Cloud/.NET/Java/Oracle ATG, DEV & QA Management and Production Deployment. Cloud Jira/CA PPM/HP PPM/Daptiv PPM integration & Executive Reporting. • Provided Technical & Network Security Training Services included CCNA, CCNP, CCIE and CISSP for Classified Fed Government Branches (DoD/US Navy/FBI) at Maryland, DC, Hawaii, and VA locations.

Successfully managed P2P EDI Ecommerce-Billing Transaction Services and Payment Processing Centers with the Multiple Clearinghouses with the State Government. • Managed the Data Warehouse/Ecommerce EDI Developments/P2P Payer Portals/ICD/HIPAA 5010/837/835 & others claims transactions & SOX compliance and the multiple Vendors and Clearing Houses. • Successfully deployed E-Portals automated paperless eBilling payment processing/Data Warehouse (SAN/NAS)/Ecommerce EDI/Oracle AP/SOX/HIPAA/FDA/EMC Documentum/XML/OCR scanning technology and increased the productivity and processing capability by 10 folds. • Managed Legal & Claims Subrogation Business Projects for Worker Compensation Insurance Claims & Processing in State of CA including Legal & Claim Module Systems & Web Apps Developments/Agile/JAD/UI/ Prototype, Reg. Compliance, Processes & workflows, legal practices, policies, procedures, legal requirements, and goals of project sponsors and approved methodologies.

Successfully managed the Hospital PMO Enterprise Technical Infrastructure/SharePoint/ Program Management/SAP/SFDC/(Construction/Engineering)/Lab Build-Out Systems Moves and Interfaces of Diagnostics Instruments, applications development, Infrastructure setup, Diagnostics Testing & Assay Volume Transfers from different Quest Diagnostics Testing Centers (SJC, Focus and Valencia sites). Managed and gathered business requirements and technical specifications from Senior SMEs, Business Units BUs and Stakeholders from different Quest Departments & Groups and Diagnostics Testing Centers – Instrument Moves & Interfaces, Infrastructure setup and Requirement Gatherings with all the Quest Departments & Groups and Diagnostics Testing Centers. ● Acted as Single Point of Contact for PMO/Program metrics & reporting, strategic project planning, resource management/finance/budgets and strategic directions to the Senior Stakeholders and Management. ● Managed Business Process Improvement Execution & Program Resource Management & Assessment for the US$3 million Enterprise Technical Infrastructure Program Projects (Optimaxx/Tripple G/Pilgrim/Calman/Issensix, Microbiology /Auto Accessioning/CSSS Continuous Sorting System/ Instrument Interfaces/Medical Device/Testing/SunQuest, ICD 10/HIPAA 5010/FDA/21CFR11/SOX compliance, Xerox Printing, Biztalk/Informatica/Cognos/TM1/Business Intelligence, Workforce Central).

Successfully managed multiple Audit/Security & SOX Compliance Projects with Disney Burbank, Glendale, Anaheim, Las Vegas, Seattle, New York, Orlando/Florida, Singapore, Paris, Germany, Hong Kong, and Shanghai/PRC. • Managed Audit/Security/SOX Compliance/Web Ecommerce Applications Development & Deployment & Visual Voicemail/My Phone Anyway (Cisco Aruba/Disney Connect), Extension Mobility/Video Phone/CUVA, Cisco Mobile Smart Phone Integration and Mobile Apps Developments/Transparent Internet & Global IT Security/Palo Alto/Firewalls/Distributed Enterprise logical perimeter/Global Transparent Internet/Intranet/SAP/SFDC projects, IPV6 and with outside Vendors.

Successfully provided the PMO-PMBOK/Six Sigma frameworks to the Bank Operations after the Bank Merger (BAC/Countrywide/Merrill Lynch) and as the Six Sigma SME on BPI/BPR/Change Management projects. • Managed Bank Mergers/BPI/BPR – BAC/Countrywide/Merrill Lynch Projects- Enterprise Infrastructure System/SFDC/Data Center Integration (DCI) & Migrations Project/Citrix & SQL cluster farms Migrations projects. • Successfully completed Loan Systems enhancements/SharePoint/EDP/Operations Processing Centers projects and Web Ecommerce Application Development & Deployment. • Successfully managed the Fed Compliance projects – Fed Reg/SOX/IT Security/Risk Management Compliance projects.