richard blitz

* Managed a team of technical writers that documented industrial software products. Worked with customers to determine needs and set priorities * redeveloped existing documentation to be more user-friendly and effective * produced online help systems, manuals, press releases, and marketing materials * and ensured that all documentation met ISO 9000 specifications.

Associate producer for the CBC Radio shows "The Morning Edition" and "The Afternoon Edition," and a reporter for the CBC Radio News. Generated story ideas, researched and fact-checked them, interviewed guests, wrote scripts, and produced on-air segments.

* Worked with, then led, a team of three to six technical writers and contractors creating self-help solutions for Canadian and UK editions of QuickBooks, best-selling business management software. Jointly responsible (with Product Management and Customer Experience Design) for creating software that was easy-to-use, learn, and troubleshoot. This work involved collecting and analyzing feedback from customers to understand the problems they encountered while using our software * developing approaches to proactively answer or eliminate customer questions * managing more than 1.2 million words of documentation in more than 6,000 files * repurposing content so that customers could quickly find answers in their preferred learning style * creating and managing project plans that balanced project timelines, resources, and quality * driving implementation * and liaising with product and project management to ensure smooth delivery.