Richard Bamidele

Customer Service Associate @ Sporty Group

About

In my current position as a customer service associate, I work with a diverse and dynamic team who are passionate about delivering quality service and enhancing customer satisfaction. I contribute to the development and improvement of our process and policies which I believe will be of a great benefit as I focus on delivering excellent results in an environment that foster professional development in executing projects.

Country

Nigeria

City

Lagos

Industry

Sports

Skill

Customer Success, Conflict Resolution, Resolving Issues, Technology Management, Customer Requirements, Interpersonal Communication, Active Listening, CRM Program Management, Time Management, Service Quality, Customer Satisfaction, Product Complaints, Business Requirements, Internal and External Communications, Call Monitoring, Customer Relationship Management (CRM), Communication, Microsoft Office, Team Management, Relationship-builder with Unsurpassed Interpersonal Skills

Experience

Customer Service Associate

Sporty Group

2023-12 - Present · 2 yrs 10 mos

Lagos, Lagos State, Nigeria

-Accessed customer service trends and evaluated complaints to determine areas in need of enhancement. -Provided the company information and policies to the customers upon inquiry and answered questions via phone calls, email and online chats. -Maintained customer’s satisfaction with forward thinking strategies, focus on addressing customers needs and resolving concerns. -Ensuring issues are resolved on First-time resolution basis where necessary. -Keeping records of customers engagements on CRM.

Customer Service Representative

iSON Xperiences - Smarter Empathic AI

2014 - 2020 · 6 yrs

-Resolved customers issue quickly. Providing quality and timely services. -Worked productively to determine the needs of customers and fast track solutions to those needs. -Maintained call centre database by collecting and recording information. -Maintaining the average handling time effectively.