Richard Antal

Led daily team operations, acting as the first point of contact for associates while delegating tasks and ensuring smooth store performance. Supervised staff to maintain company standards for customer service, store cleanliness, and overall operational excellence.

• Delivered efficient, high-quality customer service in a fast-paced retail environment by accurately processing transactions, maintaining organized merchandise displays, and supporting store cleanliness to enhance the overall shopping experience. • Worked closely with team members and store leadership to stock shelves, identify scanning errors or inventory discrepancies, and adhere to cash-handling and company compliance standards to minimize loss and ensure operational accuracy

• Officiated 300+ competitive soccer matches, collaborating and coordinating with fellow referees to ensure fair play, maintaining a high standard of sportsmanship while managing player conduct and upholding control in high-pressure situations. • Ensured legality of play and making necessary calls while balancing different perspectives, earning a rank of grade 8 referee.

• Generated leads by calling over 1,000 former clients to promote new scaffolding services, leveraging Excel and RentalMan to review rental history, sending 100+ targeted introduction emails, and connecting interested prospects with outside sales reps. • Supported business development by attending client meetings, logging sales activity in Salesforce, and learning prospecting techniques from senior reps—gaining experience in relationship-building and solution selling the construction equipment rentals. • Facilitated inside sales operations by processing rental reservations, handling returns, managing invoices, and assisting walk-in and call-in customers, ensuring accurate transactions while maintaining client satisfaction and preventing revenue loss.

• Improved transparency by documenting 20+ meeting discussions, action items, and decisions while streamlining board meetings and administrative workflows, and expediting 100% task completion for the betterment of the organization. • Recommended policy changes to 5-member executive panel, publishing a detailed written report in a shared drive to communicate updates to 40 active members and promote cross-functional collaboration among our members

• Managed 25+ leads, tracked customers communication, and monitored the sales pipeline using HubSpot for efficiency. • Executed 1,000+ targeted sales calls to independent contractors, effectively promoting and selling website creation services while building client relationships, identifying business needs, and driving revenue growth through tailored solutions. • Collaborated with the sales team to develop strategic outreach strategies, refine persuasive pitch techniques, and analyze customer engagement data, directly contributing to lead conversion, client retention and revenue growth. • Facilitated on-boarding of middlemen by sending out 25+ meeting links and gathering personal clientele information.

• Performed the reclamation process within the warehouse, conducting thorough inspections of returned products, identifying root causes of rejections, and implementing corrective actions to reduce reclamation rate by 10%. • Pioneered an innovative pallet organization method, modifying tote placement and maximizing pallet space utilization, resulting in a 20% increase in efficiency and is still used today by current reclamation manager. • Incorporated Excel skills to assist in buyers' data collection of various vendors to optimize cost-efficiency in product purchasing, generating thousands of dollars in cost reduction.

Led daily tours for up to 150 guests, educating them on the historical significance and key facts of the lighthouse. Contributed over 200 volunteer hours to promote community engagement and inspire appreciation for local history.