Richa Patel, MHA

• Led strategic communications initiatives for a data-driven client, crafting clear and impactful messaging to support organizational objectives and change management efforts. • Designed and executed comprehensive strategy and operations frameworks, leveraging data analytics to identify opportunities for process improvement and innovation. • Facilitated stakeholder engagement activities, building consensus among cross-functional teams and external partners to ensure alignment with project goals. • Created detailed customer journey maps to visualize end-to-end user experiences, informing targeted messaging and service enhancements. • Synthesized complex data into actionable insights, enabling leadership to make informed decisions on policy, budget, and operational strategy. • Supported the development of communication materials - including presentations, reports, executive briefings - to articulate strategy and progress to various audiences.

• Supported the development of key deliverables and work plan to build out a neuroscience institute and clinically integrated network (CIN) • Collaborated closely with executive-level subject matter experts to prepare and build multiple care management programs at the health plan/management services organization (MSO) level • Formulated analysis of multiple markets to identify social determinants of health, potential partners, key stakeholders, KPIs, and competitors as part of a business model development contract over three months • Successfully supported multiple workstreams and clients while completing/developing deliverables with little direction

• Collaborated with executive-level business partners and vendors to elicit, manage, and communicate key business and functional requirements and decisions on multiple projects including Medicare Open Enrollment, Digital Health & Prior Authorization implementation resulting in $10+ million dollars in savings • Prepared visual process and system models on Visio, developed user stories, project charters, training materials, and other project deliverables to streamline business operations and conduct process improvement • Attended and scheduled project meetings to capture and track action items, create project charters and closing documents • Mitigated the risk of project downtime by working in a combined business analyst and project manager role when necessary • Consistently interfaced with diverse, technical, and non-technical audiences to enable changes in technology and the organization • Developed organizational methodology and strategy for technical and project templates for consistent alignment of requirements with business process, organizational IT ecosystem, and data as a mentor and leader of the Business Analyst Center of Excellence

• Collaborated with UTHealth & the Texas A&M Transport Institute resulting in two publications conveying the positive impact of transportation on physical activity • Maintained and analyzed over 1500+ data entries and records on Excel Spreadsheet • Updated records of individuals based on one-week travel diaries logged into a metadata-driven clinical and research database • Trained and instructed co-interns on data entry procedures to improve efficiency and ensure secure data collection

• Documented over 1,400+ patients’ medical history, test results, vital statistics, and diagnoses while working with physician/nurses • Oversaw confidential materials such as patient electronic health records while ensuring HIPPA compliance and confidentiality • Effectively communicated procedures, patients’ status, and diagnoses to provider, medical assistants, admins, and nurses • Meticulously reviewed and entered 2500+ entries to improve consistency, quality, and efficiency to enhance clinical workflow

• Managed end-to-end clinical coordination with administrative support for a complex allergy clinic to ensure optimal utilization • Gained skills in overseeing front office functions, including customer service, billing, scheduling, and electronic health records • Communicated a range of administrative needs to promote maximum value for over 450+ patient outcomes and relations • Effectively able to manage multiple projects simultaneously resulting in completing a variety of clerical responsibilities in a timely manner to avoid delays/issues in the clinical workflow process

• Responsible for engaging with students on UT campus and encouraging new users • Utilized social media and marketing strategies to reach out to UT students • Met specific goals each week while working closely with the CEO and other brand representatives • Provided positive and negative feedback to the executive team after participating in numerous beta testings

Sutter Minority Fellowship Award & Price Community Impact Scholarship Recipient

• Intensive 9-week program with coursework in healthcare including informatics, analytics, economics, operational models, project management, process redesign, revenue cycle management, and quality improvement • Utilized Microsoft SQL Server and Access, Tableau, and Excel to perform analytics on healthcare hospital data • Mapped and analyzed workflow for Baylor Scott & White to examine the gastrointestinal center’s data entry process with Epic software • Present an end-of-program team research project on predictive analytics to prevent readmissions • Developed hands-on experience with EHR Systems including Allscripts, Cerner, eClinicalWorks, Greenway, and Open EMR • Participated in an 80-hour practicum with eClinicalWorks gaining real-life, hands-on experience in the Health Informatics & IT industry