rich loveland

executive vice president operations

Country

philippines

City

western visayas

Industry

outsourcing/offshoring

Skill

bpo, outsourcing, call centers, crm, workforce management, performance management, management, customer experience, customer satisfaction, leadership, operations management, program management, team management, telemarketing, call center development, call center, team leadership, offshoring, employee engagement, business process improvement, training, operational excellence, coaching, transition management, iex, copc, p&l management, sla, shared services, team building, change management, telecommunications

Experience

vice president operational excellence

alorica

2014-3 - 2017-4 · 3 yrs 2 mos

vice president of crm

nco group

2008-4 - 2009-8 · 1 yr 5 mos

site director

teleperformance

1998-3 - 2008-4 · 10 yrs 2 mos

dvp - operations

apac customer services

2009-8 - 2012-4 · 2 yrs 9 mos

vice president - operations

expert global solutions

2012-4 - 2014-3 · 2 yrs

Expert Global Solutions (EGS) is the holding company for two renowned companies in the global business process outsourcing (BPO) industry -- APAC and NCO. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO marketplace. NCO is the EGS brand in the Accounts Receivables Management (ARM) BPO marketplace. EGS, through both companies, is a fully scaled provider and global partner serving all aspects of the customer lifecycle. Our clients benefit from the unique complement of a single-source solution with a customized CRM and ARM service delivery platform.