rich fayad

systems analyst at san diego county office of education

About

I have extensive experience performing analysis in several industries, such as government, healthcare, energy, transportation, higher education, retail and financial. This experience includes working with a variety of clients to review, analyze, evaluate and document their requirements, facilitating meetings, managing projects, training clients, extracting data from various databases and creating reports, and providing on-going functional and technical support. I've also successfully completed several formal customer service training courses, and believe the underlying philosophy for great customer service is to treat the client the way you would like to be treated. Specialties: System Development Life Cycle: Preliminary analysis, requirements definition, design, development, testing, training, implementation, and support/maintenance. Currently seeking an analyst position in the greater Fort Lauderdale, Florida area.

Country

united states

City

san diego

Industry

education management

Skill

requirements analysis, sdlc, business analysis, sql, microsoft sql server, crystal reports, systems analysis, technical support, html, microsoft office, access, requirements gathering, test planning, training, documentation, vba, customer service, quality assurance

Experience

business systems analyst

desert oasis healthcare

2013-9 - 2014-8 · 1 yr

senior analyst

sddpc

2008-1 - 2010-12 · 3 yrs

software specialist

conam management corporation

2010-12 - 2012-8 · 1 yr 9 mos

Primarily responsible for supporting the MRI property management application (e.g. answering questions, researching issues, creating login ids/passwords, resetting client passwords, creating new reports, modifying existing reports, etc.). Gathered and documented requirements for customized Crystal Reports in the Bostonpost property management application. Worked with the Accounting Department to design and develop an MS Access Payroll Reconciliation application to replace an existing AS/400 reconciliation application (project included developing instructional documentation and training the clients).

systems analyst at san diego county office of education

san diego county office of education

2014-8 - Present · 12 yrs 2 mos

* Provided functional support and training for the PeopleSoft Human Capital Management HCM) system. Main area of responsibility is the Time & Labor component. * Created training materials including reference guides and PowerPoint presentations.