Riccardo Silvestrini

Export Sales Manager for Austria, Portugal, Slovenia, Hungary, Slovakia, Poland, Czech Republic In charge for: • Travelling internationally 75% of the time in order to meeting clients and partners • Planning, supervising and reaching Sales KP/s of an international network of distributors through B2B sales • Implementating solutions for specific performance issues (new initiatives, events, pricing, promotions, etc.) • Scouting of new clients and business development in the assigned market • Managing of credits, payment conditions, Incoterms and sales conditions

Managed order entry, order confirmations, and coordination of shipments for international clients. • Provided daily customer support, handling inquiries, product information, and after-sales assistance. • Prepared commercial documentation (offers, pro forma invoices, transport documents, etc.). • Coordinated with production, logistics, and sales teams to ensure on-time deliveries. • Monitored delivery schedules and resolved issues related to delays or missing information. • Maintained and updated customer records, price lists, and product data. • Ensured accuracy and compliance with company procedures in all administrative tasks. • Supported the Export Managers in preparing offers, reports, and sales materials.

• Managed the full P&L of the store, ensuring profitability and efficient cost control. • Led, trained, and motivated a team of sales advisors to achieve sales and service targets. • Planned daily operations, staffing, and task allocation to maintain smooth workflow. • Ensured high-quality visual merchandising execution in line with brand guidelines. • Monitored KPIs, analysed performance trends, and implemented action plans to boost results. • Drove customer experience standards through coaching and on-floor engagement. • Collaborated with Store and Area Management on budgeting, sales strategies, and commercial planning. • Maintained compliance with operational, safety, and loss-prevention procedures