Ricardo Molina

Chief Operating Officer (COO) leading the full build-up and scale-up of Jeisys Medical’s Brazilian operations, establishing a high-performance, compliant, and scalable organization in one of the most complex and fastest-growing healthcare markets globally. Built the country’s operational infrastructure from the ground up, enabling market entry, accelerating commercial expansion, and positioning Brazil as a strategic growth platform within the global organization. Full P&L-linked accountability for end-to-end operations, including supply chain, importation and customs strategy, regulatory affairs (ANVISA), logistics, service operations, and customer experience — operating in a highly regulated and tax-intensive environment. Trusted partner to global leadership, translating strategic priorities into disciplined execution, while driving governance, risk mitigation, and operational excellence. Instrumental in aligning global and local strategies to unlock sustainable growth and ensure long-term value creation. Architect of the company’s operational backbone in Brazil, leading the implementation of Sales Operations, S&OP, ERP ecosystem, service infrastructure, and performance management frameworks, embedding a strong data-driven and KPI-oriented culture. Recognized for navigating complex regulatory and importation challenges, optimizing cost structures, and ensuring operational readiness to support aggressive growth targets.

As the Manager of Services & Operations, I lead and optimize a broad range of functions to ensure seamless integration and efficiency across supply chain management, service delivery, and customer excellence initiatives. My role is pivotal in fostering a culture of continuous improvement and innovation, collaborating closely with sales, marketing, and operations teams to achieve our organizational objectives. - Supply Chain Management: Oversee and optimize end-to-end supply chain processes to ensure timely and cost-effective delivery of products, medical devices and services. - Logistics Coordination: Manage logistics operations, including warehousing, 3PL, transportation, reverse logistics and inventory control, to enhance efficiency and reduce costs. - Customer Experience Management: Develop and implement comprehensive programs to exceed customer expectations, leveraging data analytics and feedback to refine strategies. - Project Improvement Leadership: Identify opportunities for process enhancements and drive initiatives to increase efficiency and effectiveness. - ERP System Oversight: Manage ERP systems to streamline operations and support strategic goals. - Innovation and Technology: Explore and implement new technologies and methodologies to stay ahead of industry trends. - CAPEX, COGS and P&L management. - Cross-Functional Collaboration: Coordinate with sales, marketing, and operations teams to align efforts and achieve objectives. - Continuous Improvement Culture: Promote a proactive mindset and encourage team members to identify challenges and propose solutions. - Service Quality Enhancement: Ensure superior service quality and customer satisfaction at every touchpoint, PCP and Third Party Service Providers. - Strategic Goal Alignment: Work to align technological infrastructure with the strategic goals of the organization. -Team Leadership: Foster an environment of innovation and excellence within the team.

As Logistics, Technical Services and Project Manager in the health division of 3M do Brasil, I am responsible for leading the logistics area (Deliveries and Reverse Logistics) and storage of health products, medical devices and spare parts. Planning and Demand, S&OP, Inventory, Customer Service & Experience, Management of Logistics Operators, responsible for ensuring the entire service process and controls for the Services area (Preventive/Corrective Maintenance), PCP, P&L, in addition to working on continuous improvement for the Supply Chain and Operations area using TQM and Lean Six Sigma methodologies. The main responsibilities include: • Strategic leadership in the area of logistics and storage of health care products and medical devices. • Efficient management of delivery SLA (OTD, OTIF), ensuring compliance with deadlines and customer satisfaction. • Implementation of reverse logistics strategies to optimize processes and costs. • Coordination of delivery logistics, ensuring efficiency in distribution processes. • Focus on customer experience, ensuring quality service and quick resolution of problems. • Implementation of Six Sigma practices and continuous improvement. • Cost management, identifying opportunities for saving and optimizing resources. • Management of ERP improvement projects to optimize Supply Chain, Operations and Services processes. • Strategic partnership with logistics operators (3PL) to ensure an efficient and reliable supply chain • Management of warehouses for health care products, parts and materials, ensuring effective organization and control • Responsibility for managing more than 10,000 equipments (USD 21 MM) (Traceability, Inventory, Preventive and Corrective Maintenance, Costs and CAPEX ) in lending for more than 800 clients. • Annual CAPEX planning for operation management. • Management of consignment materials at more than 75 points of sale. • Management of Purchase and Import Processes for products, parts and equipment.

As Logistics, Technical Services and Projects Manager in the health division of Acelity, I am responsible for leading the logistics area (Deliveries and Reverse) and storage of health products, medical devices and spare parts, Planning and Demand, S&OP, Inventory, Customer Service & Experience, Management of Logistics Operators, responsible for ensuring the entire service process and controls for the Services area (Preventive/Corrective Maintenance), PCP, P&L, in addition to working on continuous improvement projects for Supply Chain and Operations area using TQM and Lean Six Sigma methodologies. The main responsibilities include: • Define and manage departmental budgets for expenses, materials, labor and CAPEX. • Management of Logistics Operators. • Ensure compliance with delivery deadlines (OTD) and complete order fulfillment (OTIF). • Manage inbound and outbound logistical operations. • Lead Sales and Operations Planning (S&OP) and import planning activities. • Manage demand, planning, warehousing, distribution, logistics and consignment of medical products and equipment across the country. • Collaborate with customer support teams to effectively resolve product, service, or logistical issues. • Supervise inventory management in distribution centers and consignment stock in 74 units (offsite warehouses). • Manage reverse logistics processes. • Monitor and manage the logistics and traceability of more than 2,000 pieces of equipment (medical devices) loaned on loan throughout the country. • Supervise logistical operations, plan preventive/corrective maintenance and store equipment and spare parts. • Lead a team of technical service professionals focused on medical devices, maintenance, productivity and quality of service, establishing and maintaining clear benchmarks. • Ensure compliance with regulations for medical devices in Brazil in the area of Technical Services. • Manage post-sales and warranty processes. • Manage and implement projects in ERP Totvs.

As a Regional Operations Manager at Mills, I successfully managed operations in several areas, including Supply Chain, Customer Support, Customer Experience, Equipment Rebuild, Logistics and SLA, After Sales, Cost Management, Procurement, Processes and Procedures, Lean Management, Warehouse Management, Capex Management. Supervised more than 14 branches in more than 5 states in Brazil, leading a team of more than 80 direct and indirect employees. My emphasis on operational efficiency, customer satisfaction and continuous improvement has contributed to the company's overall success. • Led and managed operations in Supply Chain, Customer Support, Customer Experience, Equipment Production, Logistics, SLA, After Sales, Cost Management, Procurement, Processes and Procedures, Lean Management, Warehouse Management, Capex Management. • Successfully managed 14+ branches in 5+ states, ensuring efficient operations and consistent performance. • Supervised a team of over 80 employees, providing leadership, guidance and support. • Implemented effective supply chain strategies to optimize the flow of materials and products. • Ensured exceptional customer support and a positive experience through efficient processes and fast issue resolution. • Managed the equipment production process, ensuring quality and meeting deadlines. • Led post-sales activities, including warranty claims, repairs and customer inquiries, ensuring fast and satisfactory resolutions. • Implemented cost management strategies to identify savings opportunities and optimize expenses. • Implemented Lean Management principles to drive process improvement and increase operational efficiency. • Oversaw Capex projects, effectively managing resources to achieve project objectives within budget. • Promoted a culture of continuous improvement.

Responsible for managing sales processes from start to finish and providing customized solutions to customers. Development of technical and commercial proposals, supply chain management, building customer relationships and project coordination. Providing exceptional customer support to achieve sales targets. Commitment to continuous improvement and strengthening partnerships with customers and internal teams. The main responsibilities include: • Development of technical and commercial proposals, ensuring alignment with customer needs and commercial objectives. • Supply chain management, collaborating with the factory in China to ensure timely and efficient delivery of products and components. • Proactively engaging in customer meetings to understand their needs, present customized solutions, and answer questions. • Coordination of factory planning activities to optimize production resources and meet customer demands. • Efficient management of logistics operations, ensuring on-time deliveries and customer satisfaction. • Top-notch customer support, providing technical assistance and resolving issues throughout the sales process. • Project coordination, ensuring compliance with deadlines and customer expectations. • Technical and economic feasibility assessment, considering customer needs and profitability. • Building and nurturing relationships with customers, suppliers and internal stakeholders. • Continuous search for opportunities to improve processes and implement effective solutions.

I worked as an engineering intern at Mercedes Benz do Brasil, in the areas of Heavy Engine Engineering and Engine Test Bench. The main responsibilities included: • Actively participated in the development and improvement of heavy engines, contributing to the design, analysis and testing of new components and systems. • Collaborated with the engineering team to perform performance and durability tests on engines, using the test bench to collect data and perform analysis. • Performed fault analysis and investigations to identify and solve problems related to heavy engines. • Assisted in the creation of technical documentation, including test reports and component specifications. • Worked closely with senior engineers, learning from their experience and contributing innovative ideas and solutions. • Utilized advanced software tools and test equipment to collect and analyze engine performance data. • Participated in team meetings and technical presentations, sharing project results and contributing to the planning of future activities. • Demonstrated problem solving skills, adaptability and ability to work as part of a team in a dynamic engineering environment. • Developed a solid understanding of engineering processes and practices in the automotive industry, gaining valuable hands-on experience at Mercedes Benz do Brasil.