Ricardo Biasoli

SR IT Manager: Leadership in the implementation and management of ERP, Retail and CRM systems, strengthening the integration, scalability, and efficiency of corporate processes. - Implementation of the Oracle Retail Xstore platform, modernizing retail operations and improving customer experience. - Implementation of Microsoft Dynamics AX, covering all company operations. - Leading the migration to a global e-commerce platform, aligning local operations with the international digital transformation strategy. - Structuring and implementation of LGPD (Brazilian General Data Protection Law) policies, data governance, and regulatory compliance. - Complete modernization of the technological infrastructure of offices, boutiques, and logistics operations, focusing on performance, reliability, and sustainability. - Implementation and expansion of the Microsoft 365 and Teams ecosystem, promoting productivity, collaboration, and modernization of the corporate environment. - Management of budgets, contracts, and strategic IT and telecom suppliers. - Leadership of multidisciplinary teams and critical operations, ensuring business continuity, operational support, and high technological availability.

- Implementation and strengthening of governance policies, internal controls, and SOX compliance throughout the regional operation - SAP (Hana) implementation, aligning local operations with the international strategy - Management and evolution of corporate platforms, including Datasul EMS ERP and Salesforce CRM, promoting integration, efficiency, and support for operational growth - Restructuring of regional telecom, with significant cost reduction and increased operational efficiency - Implementation of ITIL practices and structuring of a regional Service Desk, enhancing governance, standardization, and quality of IT services - Standardization of LATAM's technological infrastructure in alignment with the global headquarters - Strategic management of suppliers, contracts, and regional budgets - Leadership of modernization, expansion, and operational transformation projects in multiple markets - Development and management of local and remote teams, strengthening performance, governance, and operational excellence

- Management and modernization of IT infrastructure, ensuring high availability, security, and operational efficiency. - Administration and optimization of corporate databases (MS-SQL), promoting better system performance and reliability. - Leadership of expansion, restructuring, and office relocation projects, integrating operational, technological, and facilities needs.

- Support for critical Banking Infrastructure, ensuring high availability and operational security - Active Directory environments implementation, migration and management promoting modernization and technological standardization - Implementation of Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) policies, strengthening operational resilience - Administration of systems and support for strategic financial platforms - Participation in technological integration projects, environment modernization, and support for the bank's operational evolution - Contribution to strengthening governance, security and reliability in sensitive mission-critical operations

- Specialized technical support (level II) for the solution of critical incidents and advanced requests - Strategic support to customer service, sales and commercial operations teams - Traffic monitoring and analysis, contributing to service stability and performance - Support for Business Partners and strategic operations - Continuous improvement of support processes, operational efficiency, and user experience - Contribution to maintaining reliability and quality in a large-scale and highly complex environment

Master in Information Technology