Ricardo Serrano Orejuela

Experience based on customer service in personal and remotely, process management, evaluation of customer requirements, ensuring the timely delivery of services to users, handling good communication during and after critical events and contribution to defined plans for the technology area in the implementation of solutions in accordance with the policies and quality standards defined by the organization. Among other things, i've execute: * Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. * Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems. * Collaborated closely with upper management to drive strategy through development and implementation of new processes. * Drove operational improvements which resulted in savings and improved profit margins. * Resolved problems, improved operations and provided exceptional service. * Server virtualization management. VMware, AWS, Azure