Ricardo Ribeiro Alves

*Key Responsibilities:* - Lead the digital transformation strategy for BMW Financial Services, focusing on automation, digitalization, and the implementation of emerging technologies; - Manage the strategic project portfolio, ensuring alignment with business goals, budget control, on-time delivery, and risk mitigation; - Oversee customer experience and digital journey initiatives, driving customer-centric improvements and leveraging technology to enhance engagement; - Direct AI-driven initiatives and data-driven projects, promoting the intelligent use of data to optimize operations and decision-making; - Supervise vendor and contract management to ensure compliance, performance, and alignment with corporate strategy; - Foster a culture of continuous improvement using Lean and Six Sigma methodologies, streamlining processes and enhancing operational efficiency; - Serve as a key interface with executive leadership and global headquarters, ensuring strategic alignment and transparent communication; - Coordinate cross-functional teams to execute transformation initiatives and deliver measurable value to the organization.

Main Responsibilities: • Full life cycle analysis to include reporting and KPI requirements and design for SF-S-70 and SF-BR; • Lead process development and governance, perform required process analysis, documentation and improvements, including supporting business areas in understanding, controlling and optimizing their processes (including RPA related topics); • Provide support and act as a liaison between the 1st and 2nd line of defense on relevant compliance topics such as: information security, customer data protection, regulatory compliance, etc. • Manager goal tracking (3LTA / BSC).

• Coordinate and supervise the tasks of consultants, distributing workloads, leading and guiding the generation of deliverables and project documents • Supervise partial products/deliverables and prepare final products/deliverables • Conduct a diagnosis that allows you to redefine the customer's problem • Collaborate on proposals and commercial focuses • Assist, teach and accompany the customer in implementing the recommended solution • Analyze and select the information received, adapting it to the project's needs and identifying the most relevant aspects of the analysis, studying the data obtained and establishing the necessary conclusions for the project • Strictly identify project risks and issues, establishing cause-effect relationships and proposing specific and global solutions and alternatives • Solve customer problems by proposing solutions based on analysis, evidence and systematics • Leads the definition and execution of the most appropriate analysis techniques (workshops, interviews, etc.) • Contribute to the development of the analytical framework by identifying and directing the key aspects of the project and the client • Develop your work based on the methodology adopted by the project, conveying to the rest of the team the importance of its use • Use available tools and promote their use to increase group productivity • Prepare the documentation required for the project following the defined methodology (proposals, deliverables, additional information…)

• Application of Kaizen and Lean Six Sigma methodologies in complex processes. • Mapping of activities and identification issues, apply strategies to solving problems and propose improvement of processes. • Construction studies to negotiate new business. • Analyze and define new methods and work processes. • Customer interface to Control definition and Action Plan. • Elaboration of proposed opportunities to cost reduction. • Monitoring of Implementation of projects focused on Change Management. • Presentation results with all stakeholders of the Project. • Conduct performance meetings with clients and operations. • Follow-up focused on continuous improvement of operations as a whole. • Creation of Operational Documents (AS IS, TO BE, POP, IT).

• Conducting and Implementing Improvement Projects (Global) • Leadership conference-alignment conferences (Local and Global) • Analysis of Key Processes and Risk Assessment • Construction and management of strategic service KPIs (eg, Occupation, TMA, TME) • Elaboration of Operational Performance Reports • Creation of Work Instructions and Standard Operating Procedures • Team supervision and direct management support • Alignment of critical processes between Internal Areas • Planning and directing team activities • Focal Point for employees and Direct and Indirect Customers

• Strategic Forecasting Lines (eg Budget, Forecast) • Follow-up of Weekly Billing (eg Net Sales, Mkt Share) • Planning of activities of the Commercial Team • BackOffice for the field team (eg, Commercial Directors, Regional Managers and Marketing, Sales Representatives) • Alignment of organizational processes and internal procedures (eg Pricing, Food chain, Risk Management) • Creation of reports and analyzes

• Document Management - Creation, analysis and archiving of documents, forms or various reports • Customer and stakeholder data • Customer service and support

• Document Management - Creation, analysis and archiving of documents, forms or various reports • Creation and control of the monthly closure of CAPEX and OPEX • Check out lists, reports or miscellaneous materials • Customer and stakeholder service • NF-e processing • Customer and stakeholder data • Participation in meetings related to accounts payable • Negotiate dates for credit payments

Desenvolvimento de competências relacionadas com estratégia e visão sistêmica de processos, atualizando conhecimentos em áreas estratégicas da gestão empresarial voltadas para atributos-chave como eficiência, qualidade e competitividade.

Durante todo o curso, os alunos desenvolvem um projeto baseado em um estudo de caso, vivenciando todas as etapas: iniciação, planejamento, execução, controle e encerramento. A estrutura dos componentes acompanha esse processo, respeitando o provável ciclo de vida do projeto proposto e tendo como referência o Guia PMBOK 6ª edição, documento sobre a área publicado pelo PMI. Programa: Introdução ao Gerenciamento de Projetos - 32h Gerenciamento da Qualidade e das Aquisições - 32h Gerenciamento das Comunicações e das Partes Interessadas - 32h Gerenciamento do Escopo - 32 h Gerenciamento do Cronograma e dos Custos - 40h Gerenciamento dos Recursos - 40h Gerenciamento dos Riscos - 32h Integração, Execução, Controle e Encerramento - 40h Tópicos Especiais em Gerenciamento de Projetos - 32h Trabalho de Conclusão de Curso I - Metodologia - 16h Trabalho de Conclusão de Curso II - Desenvolvimento - 16h Trabalho de Conclusão de Curso III - Consolidação - 16h

=== Escopo do Curso • Liderar de equipes de melhoria contínua e obter resultados cada vez melhores; • Montar e gerenciar um plano de coleta de dados eficiente; • Desenvolver análises estatísticas criteriosas através do Minitab18®; • Melhorar o raciocínio e o planejamento através da metodologia DMAIC; • Resolver problemas corporativos de alta complexidade em busca de competitividade estratégica. • Manutenção e avaliação dos resultados obtidos nos projetos Seis Sigma; • Atuar como instrutor em treinamentos de Yellow Belt e Green Belt; • Aplicar os conhecimentos adquiridos e praticados em projetos reais de qualquer dimensão; • Aumentar a lucratividade e a performance das empresas por meio da melhoria dos seus processos; • Identificar e responder a potenciais falhas e variáveis envolvidas, mitigando os riscos.

O curso é voltado a profissionais que ocupam ou desejam ocupar cargos de gestão ou funções estratégicas nas empresas. O conteúdo do MBA em Gestão de Negócios USP/Esalq também auxilia os empreendedores que desejam ter mais conhecimentos sobre o mercado e administração dos negócios a fim de promover mudanças que gerem inovação e melhorias nas empresas.

O curso de Administração da UNINOVE é focado no desenvolvimento de profissionais empreendedores, críticos, criativos e com grande capacidade de liderança e realização. O objetivo é preparar gestores para organizações públicas e privadas, envolvendo os processos de planejamento, organização, direção e controle de atividades e tomada de decisões.