Ricardo Pinedo

Owner and operator of a multi-location nail supply business serving professional nail technicians, salon owners, and DIY customers across New Jersey and nationwide through e-commerce. Responsible for full P&L management across two retail locations generating multimillion-dollar annual revenue. • Lead strategic growth, expansion, and operational execution across Elizabeth and Paterson locations • Manage inventory planning and purchasing across major nail brands; oversee forecasting, vendor negotiations, and margin control • Implement Shopify-based e-commerce operations, including online merchandising, bundle creation, and fulfillment systems • Utilize software for inventory control, replenishment planning, and sell-through optimization • Design and refine pricing strategy to balance competitiveness and profitability • Oversee hiring, training, scheduling, and performance management of store staff • Build and enforce operational policies including attendance, loss prevention, and compliance procedures • Launch and optimize customer rewards program to increase retention and repeat purchase rate • Implement RFID-based anti-theft systems to reduce shrinkage and protect margin • Manage expense allocation and location-level financial analysis to monitor contribution by store • Develop marketing strategy across Instagram and local community channels, targeting professional nail techs • Provide bilingual (English/Spanish) customer support to strengthen community engagement • Oversee nationwide shipping logistics and compliance for regulated nail products Focus areas: operational efficiency, cash flow control, inventory velocity, customer retention, and long-term asset building.

• 203 guestroom hotel, Bistro Restaurant (CYRB concept), 3,000 sq ft of meeting space ($800K food and beverage operations). • Completed a $2 Million total hotel renovation, including all guest rooms and public space areas. • Completed a collective bargaining agreement hotel ramification with HTC Local 6 & Local 68 to follow all GRIWA work rules. • Responsible for all enrollments, reporting, and submissions of all Local 6, Local 68, and Unite Here Health dues and benefits payments in addition to training other managers on the processes and best practices. • Work closely with department heads by conducting Profit & Lost statement reviews to ensure optimum performance. • Achieved highest sellout efficiency in Eastern Region in 2018 and was consistently part of the top 5% year over year. • Championed and worked closely with departments’ heads to deploy branded initiatives, i.e., GXP Empower, Mobile Key, Employee Alert Devices, Loyalty 2018, Mobile Guest Services, Sertifi, MESH, and Transcendent. • Service culture development through training, consistent onboarding experiences, and activities centered on guest satisfaction. • Oversaw and ensured top performance of various disciplines such as AR, AP, Events, Groups, F&B Operations, Engineering, and Housekeeping, and all aspects of the day-to-day operations.

• Directly oversaw all aspects of the hotel’s daily operations, including the Front Office/Guest Services, Housekeeping, Food and Beverage, and Engineering and Catering. • Worked closely with General Manager in forecasting revenue, rate, and expenses. • Assured all costs, labor and expenses were meeting budgeted guidelines by all operating department heads. • Responsible for month-end financial reporting reconciliation, reviewing and critiquing Profit & Loss statements. • Responsible for daily stand-up meetings for all departments. • Responsible for presiding over weekly staff meetings in the absence of the GM. • Visible contact for major clients. Assisted sales team in booking catering business in the absence of the DOC. • Worked directly with the sales, Accounting Rooms, and Engineering departments to ensure proper event execution. • Increased food sales 28% year over year and Beverage sales 9.8% in 2013. • Participated in a monthly Room Inspection program. • Participated in a Manager on Duty program. • Achieved #1 rankings on Trip Advisor against 15 other hotels in the comp set and top 5 rankings with The Urban Plum Restaurant against 69 restaurants that included well-known chain brand restaurants. • Assured property met union guidelines, and at the same time, exceeded productivity levels while raising our overall guest service scores.

• Responsible for the direction and performance of 1 Supervisor, 17 Full-time associates, and 28 Part-time associates. • Responsible for payroll and checkbook balance departmental budgetary guidelines • Developed a working relationship with shop steward representatives from Local 6 to institute new operational procedures and raise the quality of service. • Worked directly with Chef, Sales Department, Front Desk Management, Accounting Department, and Event Planning to ensure flawless executions of events. • Responsible for a department that totaled 5 million dollars in revenue for 30,000 square feet of space within the hotel for all types of social, corporate, and convention events. • Executed kosher wedding events from the most intimate setting, holiday parties of 800 to outside setups for over 1000 guests. • Supervised all facets of small and large corporate functions, large conventions, Tradeshows, and Conferences. • Participated in the manager-on-duty program. • Attended daily BEO meetings, weekly staff meetings, Pre, and Post Conference Meetings.

• Responsible for the oversight of 1 Supervisor and 24 full-time associates. • Controlled all expenses according to budgetary guidelines. • Responsible for all aspects of beverage hotel-wide, including cost, purchasing, and inventory. • Responsible for the supervision of all F&B outlets, which included Room Service, Chairman’s Grill Restaurant, Bar, Club Lounge, plus Starbucks Café. • Implemented several incentive programs for all staff members to raise the level of service, which served as a vehicle to achieve higher guest scores.

• Managed, trained, and supervised 17 full-time associates and 28 part-time associates. • Responsible for daily and weekly payroll of the department. • Worked directly with Sales and Catering Managers, chefs, Front Desk Management, Accounting, and Event Planning. • Created weekly schedule for Waiters and Houseman in the department. • Oversaw opening and closing procedures. • Attended daily BEO meetings and Staff meetings • Responsible for all meeting room setups from Corporate Meetings, Social Events, Kosher Weddings, and a wide variety of conventions. • In charge of all preparations for social events, including equipment, room setup, and staff.

• Created a weekly schedule of 24 full-time associates. • Responsible for all liquor purchases, inventories, and invoices posting for all outlets. • Responsible for the supervision of all F&B outlets, including In-Room Dining, Chairman’s Grill Restaurant, Bar & Club Lounge. • Oversaw front and back of the house operation to assure high standards of service. • Conducted daily pre-shift meetings to instruct, inform and motivate associates before their shift. • Responsible for cleanliness and conditions of the outlets, which required working closely with the Housekeeping and Engineering department. • Oversaw the opening and closing procedures.

• In charge of all closing transactions of the Restaurant, Room Service, and Club Lounge. • Responsible for Greeting and Sitting all guests that arrive at The Chairman Grill or Lounge and requesting feedback for service provided. • Maintaining control of the front of the house during busy meal periods. • In charge of all In-Room Dining calls, imputing the order and dispatching them to the In-Room Dining Server. • Responsible for amenities send to VIP clients by the Sales Department • Cross-train in every position available in the Outlets, including Server, Food Runner, Busser, In-Room Dining Server, Club Lounge Attendant, Banquet Server, Houseman, and Bartender.