Ricardo Madeira

Executive Board Member of SIBS SGPS, SIBS FPS, SIBS Cartoes, SIBS GEST, SIBS Internacional, MetaCase e SIBS Processos

CTO of SIBS, part of the Directors Committee, also CIO, with responsibilities of IT, Technology, Systems, Payment Engineering, Innovation, BSS, Security and (2018-2020) the Customer Service. After the implementation of the most relevant asset of SIBS, the new core active active processing system, the MB WAY (P2P, NFC, QRCODE Payments, Online Payments, Authenticator, Subscriptions, Wearable), Instant Payments - National and European, Fraud Prevention/AML, SIBS API Market (PSD2 based Open Banking for Portugal with 24 banks and Financial Intitutions and 95% of de Portuguese bank accounts), 3DS 2.0, SIBS Payment Gateway, SIBS (Merchant) BackOffice, SIBS Analytics, SIBS Token Platform, SmartPOS, SoftPOS, SIBS Marketplace, CyberWatch, Multicert ID, the Discounts platform has been delivered, completely aligned with the SIBS strategy and business needs. We still achieving results fast... very fast ! Awards result of the work done: Sustainability Initiative Award, Investor Relations & Governance Awards (IRGA) Deloitte, 2023, SIBS com o projeto: MB Way Ser Solidário “Ajudar é tão fácil” Transformation Award, Investor Relations & Governance Awards (IRGA) Deloitte, 2019, SIBS Best Digital Platform, Portugal Digital Awards, 2019, SIBS API Market Inovação e Desenvolvimento, Melhores do Portugal Digital, 2018, SIBS Best Digital Platform, Portugal Digital Awards, 2017, MB WAY Melhor App Nacional, PC Guia, 2016 a 2023, MBWAY Research Gartner Case, Transformation That Accelerates Digital Innovation (SIBS), 2019, SIBS http://gartner.com/document/3953564

Innovating with Fintech Startups - Sponsor and Member pf the Steering comitee of the SIBS acceleration program with startups. www.sibspayforward.pt

Chief Information Officer/IT Director, head responsible for the all IT of SIBS After 20 years of Telco a career change to the world of payments and financial markets accepting SIBS invitation. Absolutely amazing this new world. Making history transforming the atual payment processing system to an active active multi-site system (ARCTIC Project - taking direct control of the project), in parallel with the strong evolution in the launch and innovation of digital payments (Digital Payment Gateway, Mobile POS), with a special affection for the grow up of the payment wallet leader of Portugal (MB WAY), allowing Payments, NFC, P2P Transfers, Withdrawals without Card, Secure Digital Cards MB NET, among many other technological innovations in progress. Team (peek) of 460 employees reporting to the Board of SIBS - AD João Luís Baptista About SIBS: In Portugal, the first market, SIBS is the central utility for payments, running the payment system end-to-end for more than 30 years, serving Banks, the Central Bank, government, merchants, etc. Currently, SIBS plays a transversal role in the payment system, presenting a one-stop-shop offer with unique innovative services, covering a wide range of business areas along the processing and complementary services’ value chain. For example, the first mobile solution in the world was launched in 1996. Multiple examples of the innovative services offered are proof of SIBS’ capability to face new market challenges and needs. Currently, SIBS offers more than 100 interoperable services on ATM networks and more than 30 services on POS networks, making it unique at global level.

Now 100% SIBS Company. New objectives and challenges in Digital Transformation, CyberSecurity, Digital Signatures, Electronic Certified Bills, Electronic Vote, Digital ID and Biometrics - Engineering for Digital Security

Non Executive Board Member at Multicert Co-responsable for the fully acquisition of Multicert by SIBS in August 2020

Member of the Altice SLT, the Senior Leadership Team of Altice, top management Group of 100 Altice Senior Managements of the several companies of the group

Chief Information Officer/IT Director, head responsible for the all IT of Portugal Telecom and MEO. Scope of responsability includes IS (BSS, OSS, Enterprise Applications, Digital) and IT (Systems, Network, Data Centers), but also support to Shops, Wharehouses, Call Centers, Helpdesk and Desktop Management, Wholesale, MVNO, IT B2B and BPO Services and the overal infrastructure of MEO Telco Business and SAPO. Director of PT Data Center, company responsible for Covilhã Data Center. Like every CIO role the main focus is the IT Strategy of build/transform and run, aligned with business needs and the corporation strategy, based on the core IS/IT competencies (Development, Operations, Infrastructure and Data Centers) and Cloud Services. Current main focus on the strong transformation of the entire delivery model (organization, partners, suppliers, processes, tools and workforce) to optimize the efficiency and reduce half of the IT Spending in 24 months (2014/2016) without compromising effectiviness and QoS to business and customers! Participation in ICT business development strategy of PT and Altice Group, and support of the IT B2B business in Portugal. Team (peek) of 1500 employees reporting to the Board of Portugal Telecom/MEO - AD Alexandre Fonseca (CTO)

BSS/OSS IT Operations of the overall Systems and Business Processes of PT Portugal and 5 Play Convergent Business of MEO IT & Technical Operations Call Centers of PT Contact and the engineering and demand management of the 6k Call Centers Positions. IT Operations Shared Services of PT Pro IT Endpoint and Workplace Transformation: Megacloud Adoption, Computation (Cloud Enabler Devices), BYOD, Business Desks, Office IT, Business Application Virtualization, Softphone, Colaboration, Video Conferencing Consultancy and Support of the Brasilien Oi CIO in the Transformation of the IT Operations Delivery Model of Oi, Processes, Tools, Organization, Plan, Reporting and Control Team (peek) of 620 employees reporting to the Board of PT Portugal - AD Manuel Rosa da Silva (CTIO)

BSS/OSS IT Operations of the overall Systems and Business Processes of Wireline, IPTV, Internet and Wholesale Business of PT Comunicações and Wireless of TMN IT Care, Remote and Field Support of IT Applications/Systems and Endpoints of PT Employees and Business Functions (ONEDESK) IT Outsourcing for Portugal B2B. Off Shore IT Operations Services for International Market of PT Group Companies (Timor Telecom, Cabo Verde Telecom, Namíbia MTC), run and BSS/OSS XXI Transformation Programs of the companies. Transforming the IT Operations Delivery Model of PT Group, processes (functions, relationships, reporting, planning and control, KPIs), tools and IT Digital Boost (ITSM, Service Portal, IVR, Selfservice Apps), obtaining the certification of the whole PTSI Service Management System in standard ISO20k (PTSI organizacional certification obtained in 2012) Led several internal initiatives Lean 6 Sigma Steering Member of the 5 years Systems Transformation Program of Portugal Telecom Team (peek) of 660 employees reporting to the Board of PT Sistemas de Informação - AD Miguel Nuno Piedade Moreira (CEO)

Responsable of Processes, Performance and Quality. Global Transformation of the Integrated Management System - Company Processes Quality Assurance of the Service Delivery Model of PT Sistemas de Informação to PT Portugal and Customers CMMI Level 3 Program Kick Off (PTSI organizational certification obtained in 2011) Team of 15 employees reporting to the Board of PT Sistemas de Informação - AD José Pedro Salas Pires In parallel Head of Services of BSS IT Operations of the overall Systems and Business Processes of Wireline, IPTV, Internet and Wholesale of PT Comunicações in a team with additional 170 employees

BSS IT Operations of the Systems and Business Processes of Wireline PT Comunicações and part of the Wireless Systems of TMN Cable Business of TV Cabo (ZON / NOS), services and Technical Support Project Leader of the KISS Project, BSS/OSS Transformation Program of TV Cabo (NOS/ZON) IT Outsourcing for Portugal B2B Team (peek) of 220 employees reporting to the Board of PT Sistemas de informação - AD Eduardo Frazão Branco

Deputy Director of Operational Coordination of BSS IT Operations of the Systems and Business Processes of Wireline PT Comunicações Head of Billing IT Operations Team of Wireline Business of PT Comunicações

Wireline CBSS Billing System - Head of Operations Team Operations Billing Leader of the CLIP Project, Transformation BSS of Telecom Portugal

Faculdade de Economia da Universidade Nova de Lisboa. Pós Graduação - Curso Geral de Gestão.

Faculdade de Ciências e Tecnologia