ricardo froufe

product support engineer

About

* Microsoft Systems Administrator; * Experience in Networking, backups and user support; * ITIL oriented; Specialties: * Microsoft Operating Systems (Client and Server); * Unix Operating Systems (HP-UX e AIX); * ShadowProtect; * Vmware (ESX 3.5) * Microsoft Exchange * Lotus Domino Server * SAP; * Networking (TCP/IP) * Hardware * Microsoft Office * End-user support

Country

portugal

City

lisbon

Industry

information technology and services

Skill

unix, microsoft office, microsoft windows, backup solutions, hardware, microsoft exchange, vmware server, lotus notes, microsoft outlook, sap r/3, tcp/ip, powershell, shell scripting, sql server

Experience

help desk

home pc

2008-1 - 2009-1 · 1 yr 1 mo

systems administrator

fas

2011-9 - 2011-12 · 4 mos

administrador de sistemas

cth2

2010-12 - 2011-9 · 10 mos

systems operator

ibm

2009-1 - 2010-1 · 1 yr 1 mo

systems operator

hewlett-packard

2005-1 - 2008-1 · 3 yrs 1 mo

systems operator

eds corporation

2001-1 - 2003-1 · 2 yrs 1 mo

application support

grupo cmc

2012-5 - 2012-7 · 3 mos

Provide Second Line Support to Sun Identity and Access Manager

product support engineer

fujitsu

2012-2 - Present · 14 yrs 8 mos

Provide a second line of IT technical support and to coach service desk 1st line team for technical proficiency, participating in every aspect of service delivering.

product support specialist

fujitsu

2012-6 - Present · 14 yrs 4 mos

* Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 162,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$46 billion) for the fiscal year ended March 31, 2014. For more information, please see http://www.fujitsu.com.Did You Know? * Fujitsu is the world's fourth-largest IT services provider and No.1 in Japan. * Fujitsu is among the world's top five providers of servers. * FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. * Fujitsu Group holds about 97,000 patents worldwide. * Fujitsu is part of the Dow Jones Sustainability Indexes (World), FTSE4Good Index Series, and Oekom research. * Newsweek ranks us as the seventeenth most eco-conscious company in the world. (Newsweek's Green Rankings)