rebecca norman

* Responsibilities included: project managing the from-scratch build of the website, social network and virtual world * planning and management of all moderation, community management and customer services * social media management * copywriting (MK Foundation website) * advertising planning and copywriting * online marketing.

E-commerce site with a great deal of editorial content - kids' section, "ask the expert" feature, general pet information and news. Responsibilities included managing in-house team, commissioning content, writing articles, copywriting, proofreading and editing.

Pet trade journal formerly published by Dog World Ltd. Successfully relaunched the magazine in a new format. Responsibilities included commissioning, editing, copywriting, proofreading and writing articles.

Production Manager for both Water Gardener and Pet Business World magazines.

Editorial Assistant for Pet Business World magazine (later became pbwnews under my editorship).

Part time Editorial Assistant on this free monthly newspaper for parents.

Gap year job heading up a temporary team in the Legal Services division, set up to pull together all the necessary documentation for the legal claims made by the Lloyd's "Names" (investors).

Online boutique selling statement scarves.

Directly managed a split in-house/remote team of 8, with additional responsibility for Site Producers (20) in all markets. Responsibilities included strategic planning and implementation of site production, email marketing and community management through in-game events with the Habbo virtual world and social network.

Directly managed a split in-house/remote team of 8, with additional responsibility for both Site Producers and Community Managers in all markets (40 in total). Responsibilities included community management, customer services, moderation, site production and email marketing. Role subsequently split to create two separate roles: I then specialised in Site Production.

Directly managed a split in-house/remote team of 4, with additional responsibility for Community Managers (20) and Moderators in all markets (200+). Responsibilities included community management, moderation, safety and customer services.

Short contract to produce initial content for Habbo UK. Thereafter, promoted to Community Director.

Self-owned editorial consultancy, providing copywriting, copy-editing, proofreading and web design services. Clients past and present include: Tell Tale Travel (soft adventure tour operator), ustwo (design agency), Progress (design agency), Mind Candy (Moshi Monsters), Qeep (cross-platform social network), Ruth Mancini (author), Digital Dollhouse, Area/Code Games (now Zynga New York), Rinksters (Visimonde Inc), and Dubit (digital agency).