Rianna Lettini

I work 1:1 with early-stage founders to assess, design, and implement systems that fix frequent frustrations and allow them to focus on the important work that drives them. The founders I work with are often stuck in that phase between scrappy and scaling, when workflows and communication begin to breakdown, when unnecessary headaches become a daily norm. We close that gap together by changing manual effort into automated infrastructure. Examples of work: ✧ Redesigning client intake, quoting, and sales handoffs for a boutique travel company to reduce errors and manual rework. ✧ Mapping current-state operations across sales, operations, and CX to identify gaps, clarify ownership, and improve handoffs. ✧ Consolidating tools and documentation into a clear source of truth.

Founded and run Dusted, an online shop for curated pantry goods. I lead everything from product discovery and vendor relationships to fulfillment, finance, and customer experience. A core part of Dusted’s mission was to support and amplify other small brands. While the marketplace was one channel for that, I also saw firsthand how many of these founders had incredible products but struggled with backend execution. In line with that mission, I began offering operational support—helping with systems, workflows, and scaling challenges—which ultimately inspired the launch of Lettini Works.

✧ Brought in to stabilize and unify operations across a scaling distributed aerospace team. Owned HR, finance, compliance, and KPIs. ✧ Designed and implemented a new performance system that decoupled reviews from compensation, aligning pay to company health and market benchmarks, while freeing performance reviews to focus on performance. ✧ Acted as connective tissue across the org, building cross-functional workflows and internal rituals that brought order to ambiguity.

✧ Diagnosed and repaired operational vulnerabilities during a period of aggressive growth: redesigned the BizDev-to-Expansion pipeline, rewrote internal policies across departments, and overhauled the insurance program to reduce risk portfolio-wide. ✧ Acted as internal consultant to the C-suite, bridging the gap between leadership strategy and operational execution. Balanced institutional knowledge with strategic change, improving corporate resilience and cohesion. Mint House was acquired by Kasa in 2026

✧ Scaled the company from one market to many by building remote ops infrastructure—hiring and managing local teams, vendors, and workflows across cities. ✧ Led expansion logistics for building launches, improving coordination and shaving weeks off the timeline from contract execution to revenue recognition. ✧ Built and led the guest experience function from scratch, integrating real-time feedback to improve both baseline service and “surprise and delight” moments. ✧ Drove cross-functional initiatives like GDS onboarding, serving as a systems-focused source of truth across ops, product, and customer-facing teams.

✧ Brought on to open and operate a new 6,000 sqft tech campus for 100+ startups. ✧ Handled construction punch-lists, member management & onboarding, sales targets, market research, vendors & facilities, and daily ops from the ground up. 1776NYC campus was closed in 2017 after 1776 merged with Benjamin's Desk.

✧ Joined as the first and only operations hire. Owned HR, onboarding, vendor management, facilities, and finance. MoLabs was acquired by Snapchat in 2016.

✧ Launched a 40k sqft co-working hub from blueprint to full occupancy of 250+ seats. Managed facilities, billing, security, and member experience. Build at Grand Central Tech was the co-coworking space associated with GCT, now known as Company Ventures and is now part of the ecosystem 22 Vanderbilt.

✧ Shaped strategy, M&A diligence, and the successful acquisition by VICE in 2013.

✧ Originally hired to support the CEO during a period of rapid growth; quickly became a trusted operator across internal strategy, investor relations, and special projects. ✧ Built onboarding programs and team culture initiatives that helped scale the org from 12 to 60+.