Ria Mathur

As a Finance & Accounting Intern at PaymentEvolution, I was responsible for making sure that credit card invoicing and SaaS billing cycles were precise down to the last detail, which made it simple to identify income and build customer trust. By converting technical billing files into structured entries, I also improved financial data conversion. This not only supported the accounting team with reconciliation, but it also increased my technical expertise with financial systems like Xero and Microsoft Dynamics. I was able to create and present a metrics-driven financial reporting presentation to the CEO, COO, and CFO in addition to my daily responsibilities. This project challenged me to translate complex knowledge into clear, useful information, which improved my communication and analytical abilities. The position strengthened the need for flexibility and problem-solving in a fast-paced setting and improved my comprehension of the immediate impacts that accuracy, management efficiency, and strategic financial reporting have on organizational performance.

Leveraging extensive product knowledge to provide exceptional support, I adeptly address a wide range of customer inquiries and troubleshoot issues with precision. My role involves identifying upselling opportunities, ensuring that clients not only resolve their issues but also discover the full value of our offerings. In collaboration with senior management, I played a key role in developing a robust compliance framework aligned with the Retail Payment Activities Act. This initiative ensured our adherence to the Bank of Canada regulations, enhancing our operational integrity and customer trust. I excel in managing live interactions via phone and email, guiding clients through our payroll platform with a focus on demonstrating its value and addressing their immediate needs. My commitment to clear communication and effective problem-solving consistently contributes to high customer satisfaction and retention.

During my time at Denny’s, I managed the flow of over 300 guests per shift ensuring each one is warmly greeted and efficiently escorted to their table, creating an inviting and professional first impression. My role involves addressing and resolving guest complaints or concerns promptly and effectively, escalating issues to management when necessary to maintain optimal satisfaction. I excel in coordinating with waitstaff, kitchen staff, and management to deliver a seamless and timely service experience. My ability to foster strong communication and collaboration among team members enhances the overall dining experience, ensuring that every guest enjoys a smooth and enjoyable visit. My commitment to excellence in guest relations and operational efficiency consistently contributes to a high level of guest satisfaction and loyalty.

In my role as a Retail Sales Associate, I maintained an organized inventory and curated seasonal displays to enhance customer engagement and drive sales. By ensuring that our merchandise was presented attractively and efficiently, I contributed to a dynamic shopping environment that encouraged customer interest and purchase. I delivered exceptional service by adhering to brand standards and values, which resulted in high customer satisfaction and fostered repeat business. My ability to assist customers in finding the perfect styles and products, combined with personalized recommendations and effective upselling techniques, played a key role in increasing store revenue and building a loyal customer base.

As Keyholder, I managed the sales floor with a focus on driving growth and enhancing customer experiences. Leveraging strong communication skills, I effectively engaged with customers, offering personalized service to boost sales and achieve growth targets. I addressed and resolved client complaints and concerns promptly, contributing to an improved store reputation and fostering long-term customer loyalty. By handling issues with care and efficiency, I ensured a positive shopping experience for every visitor. My role also involved conducting periodic cycle counts and inventory audits, working closely with department managers to maintain optimal stock levels and minimize excess inventory. This meticulous approach to inventory management supported operational efficiency and helped in achieving our store’s financial goals.