rhyanna bunniss

Setting targets and managing expectations for a team of 5-8 staff working on work allocation for both dedicated client teams and regional clients. Driving staff morale through training and mentoring, as well as celebrating success encouraged a people led team management approach.

Working as a first point of contact within an inbound contact centre. Liaising with multiple departments to organize jobs and respond to caller queries.

Proactive people management of an 80+ office team, with direct line management of a small team of Team leaders. The regional office worked on planned and reactive maintenance for a wide variety of commercial businesses within retail, social care and banking. Driving people-led performance and process improvement to encourage growth and development in line with our 'one team' company approach. Liaising with internal stakeholders to effectively communicate change and specific client requirements. Strong change management was a prerequisite as we implement a new I.T. system and structure and establish a 24 hour operation.

Working as a front line service in various council offices as a peripatetic member of staff providing an accurate, efficient and professional service as both a library officer and a benefits and taxation administrator. Benefits and taxation training was provided to enable use of CRM, Academy and Images software, all essential to the Benefits element of the role. This encompassed one-to-one interviews with the public providing information and forms, as well as certifying evidence in support of claims. As a member of library staff use of the Talis software system to both check in and out books and other borrow able items and pay for other services was required.

Working as part of a small help desk team answering phones and emails to provide assistance to council workers experiencing issues primarily related to building control or facilities management. This included but was not limited to: security and identification badges, room bookings and facilities hire, printing issues, food and resource supply, building repairs and travel bookings. This equites constant use of telephones, emails and face to face encounters with users, liaising across departments and with external providers to enable a rapid response.

* Leadership role on University Alumni Telethon. * Responsibilities: * Management of a team of 60 student callers, focused on motivation to maximise caller performance and resultant donations using non-financial incentives sourced from local businesses. * Aid in the recruitment and training process, including interview participation. * Establish contacts within local businesses with the aim of sourcing performance based incentives for callers. * Database accuracy and quality management ensuring all work done by the team is of a high standard, monitoring calling and communication between callers and alumni.

Supporting a portfolio of Managers in organizations across Wiltshire and BANES to deliver the DofE award.

solarcity are leading the way in solar power for New Zealand, operating for 35 years to provide solar solutions for homes and businesses thoughout the country. They are the also the first solar company in the world to have achieve carboNZero certification. My role within the company is to be the first voice of solarcity with our customers. This means being able to clearly explain how solar works and how it could help them. Initial contact is also important for data collection to better understand each individual customer's needs. Customer service, organization and communication skills are paramount to the overall success of each customer journey and therefore key to the role.

Activities and Societies: Basketball, Debating, Photography, Life drawing, Gym, Surfing.