Rhiannon H.

Responsible for the coordination of divisional correspondence and Action Requests of the Assistant Deputy Minister’s Office (ADMO) within IPaSS. Ensured the ADM, DM, and Minister receive timely and accurate briefings on current and emerging issues, and that issues are effectively communicated and contained input from all affected program areas. In this position, I assessed emerging issues, determined the nature and priorities, researched and coordinated supporting information and took appropriate action to ensure inquiries were dealt with in a timely, accurate and coordinated manner within the Division. I acted as an information gatherer, applying knowledge of current initiatives of the division and other relevant information to analyze issues and resolve problems to ensure decisions were made that best met the Division and ministry needs.

Writer for the Government of Alberta's COVID Emergency Operations Centre. Responsible for drafting communications to Albertans either directly or on behalf of their elected representative regarding questions, concerns, and policies concerning the ongoing COVID-19 pandemic.

Taught ESL to students ranging from Kindergarten to Middle School. Specialized in teaching through interdisciplinary means whether it be art, music or movement. Was responsible for teaching phonics, grammar, reading, sentence structure, and general narrative writing skills.

In this role, I was responsible for providing administrative and publication support for the Legal team. This included but was not limited to: incoming/outgoing mail, faxes, invoicing, record-keeping, filing, copy-editing, and the coordination and production of various publications authored by LESA. Additionally, I was tasked with correspondence of all kinds (contracts, materials, etc.), data preparation, collection, and collation and various customer service duties. Throughout the position, there was constant cross-team work and collaboration.

Responsible for working within an extremely high volume, complex, and sensitive file environment requiring exceptional time management skills. This role was integral to the processing of FOIP requests to aid in meeting legislated time lines.

In this role, I was expected to be a product expert that could provide exceptional customer service in order to elevate the in-store experience. I was tasked with determining the client's needs and suggesting relevant products through education and application. I assisted in training and educating fellow team members. Participated in ongoing brand trainings and various education opportunities.

BA in Political Science and English. My studies centered around critical race theory, gender & diversity in politics and culture, and political philosophy and communications.