rhiannon houch

Provided sales support to three sales teams and portfolio of Commercial Banking clients. Coordinated key client meetings and prepared client presentations in MS PowerPoint. Developed PowerPoint templates used by peers in the region. Managed administrative tasks calendar management, database management, IT issues, and directing calls. Created internal reporting for the sales team and executive management using CRM databases and Excel. Conducted market research on clients to proactively recommend solutions.

Managed end-to-end production process from development to distribution for short and feature-length films. Recruited and hired talent to work on projects. Prepared and maintained appropriate paperwork and contracts for Blue Ink. Managed project communications and scheduling. Worked with the Blue Ink team to establish brand and marketing materials.

Telephone-based relationship manager with a portfolio of business clients with $1MM - $20MM in annual revenue. Worked as trusted advisor for clients, analyzed financial and operating strategies, and recommended financial services to best meet immediate and long-term personal and business needs. ■Top Client Manager Rookie in the Pacific Southwest in 2009 ■Total Pipeline Production of $361M vs a goal of $75M (481% to goal)

Managed team of 17 sales & service associates in the Small Business Contact Center. Successfully led site as project management contact through transition from service to sales. Developed databases that streamlined reporting and identified trends in site sales and shrinkage. ■2006 Top Team Manager in Delight, Associate Satisfaction, and Sales ■2006 Award of Excellence Recipient—presented to the Top 1% of associates

Team supervisor that oversaw site metrics and coached to results. Improved overall site efficiency through the development of strategic reporting and coaching methods. Delivered and edited corporate communications as site Communications Liaison. Led associate survey and focus campaign efforts, and publishing the widely-read newsletter. Site facilitator - facilitated courses for associates on several initiatives including new-hire training, treasury management, systems, communication & outreach, and sales.

Provide administrative and business support to the Assistant Dean at UCLA Anderson School of Management Executive Education Program. Manage the Assistant Dean's calendar and expenses - plan and schedule meetings, teleconferences, and travel. Answer multi-line phones and serve as an effective gatekeeper. Provide support to Program Managers for event planning and coordination. Prepare well-researched and accurate documents and efficiently handle daily office tasks.

Activities and Societies: Actively involved in the Theatre Arts program

Activities and Societies: Psi Chi