rachael hassanein

global partner sales operations manager

About

A highly skilled Channels and Business Operations Manager with a proven track record of success across the entire sales lifecycle. Strong experience in shaping Sales Operations excellence with particular strengths in Project /Program Management and Implementation to deliver outstanding results. Builds lasting credible relationships and high performance teams, collaborating internally, externally and virtually with enthusiasm, energy and results. Key Skills & Area of Expertise * Operational Process Excellence – across multiple products and services * Channel Expertise – 1 and 2 Tier Partners, Distribution, Enterprise & Alliances * Project Management – successful track record of implementing sales effectiveness programs * Agile worker – adapts quickly to change and changing environments in the office or remotely * Effective Communicator – working at all levels from Partners to Senior Leaders.

Country

united kingdom

City

berks

Industry

computer software

Skill

program management, change management, project management, sales operations, management, cross functional team leadership, business process, employee engagement, customer service, diversity and inclusion, partner management, strategy, business development, crm integration, strategic planning, business planning, budget management, compliance management

Experience

project manager, commercial and channel operations, emea

cisco

2007-12 - 2010-5 · 2 yrs 6 mos

business development coordinator

netstore

2000-1 - 2001-1 · 1 yr 1 mo

customer support representative, uk and eire

novell

1995-1 - 1997-1 · 2 yrs 1 mo

channel sales operations manager

ptc

2005-9 - 2007-1 · 1 yr 5 mos

services operations enablement team, global

cisco

2010-5 - 2013-12 · 3 yrs 8 mos

program manager

microsoft

2016-12 - 2017-11 · 1 yr

* Contractracted into Marketing & Operations Group to lead and manage the UK End Customer Investment Funding program, approved partner program and subsidiary-wide rediness for program, policy and compliance changes. * Manage the budget of $3.5M, compliance & allocation to business segments * Monitor & support finance and product groups with optimum utilisation and ROI * Manage forecasts, and provide spend insights to Business Planning and Operations Director. * Challenge requestors as need to ensure appropriate use of funding for maximum business benefit * Act as compliance lead for program, partnering with UK Controls & Compliance Lead to highlight issues and trends, providing support/execution of correction plans * Manage UK wide readiness/training for all program related changes either to the process or policy through Segment v-team or directly. * Allocate workstack and provide mentoring and coaching to junior members of the team. * Central UK invoice approver for program * Support internal audit sampling and evidence

internal account manager, uk mea

sonicwall inc.

2002-3 - 2005-7 · 3 yrs 5 mos

* Reported to the Director, UK, MEA, supported the UK team with operational, sales and marketing activities. Represented the team at high level, to track and resolve issues and supported the sales effort to achieve targets of over $2 Million per quarter. * Co-Managed a UK Installed Base telesales person, based out of Belgium * Managed Distributor and Gold, Silver partner contracts for the region. * Provided frontline sales support, new product information, enhancements, to 6 Distributors and 50 Gold and Silver partners in the UK, MEA. * Responsible for lead distribution to partners in the region * Compilation of weekly reports of registered partners * POS gathering and collating information * Management of deliverables for new partners * Co-ordinated regional MDF program * Assisted with the rollout of Siebel CRM database across Europe to Channel Partners. * Provided telesales support for regional marketing programs * Assisted with co-ordination of regional events/seminars