Rhaisa Salomão

• Lead the initiation, planning, execution, monitoring, and closure phases of assigned projects. • Define project scope, goals, and deliverables in collaboration with stakeholders. • Develop detailed project plans, schedules, and budgets to guide project execution. • Identify and mitigate project risks, issues, and dependencies proactively. • Coordinate resources, including personnel, equipment, and materials, to support project activities. • Monitor project progress and performance against established metrics and milestones. • Communicate effectively with project team members, stakeholders, and senior management to provide updates and ensure alignment. • Facilitate regular project meetings, including kick-off, status, and review meetings. • Prepare and present comprehensive project reports, including status updates, progress summaries, and budget analyses. • Conduct post-project evaluations to assess lessons learned and identify opportunities for improvement. • Led the implementation of key projects, including the Ontario Lung Screening Program, optimization of Bone Density daily operations, post-pandemic reopening of the Urgent Care Clinic, deployment of a Computed Tomography (CT) Trailer, redevelopment of Fluoroscopy, CT, PET, and MRI departments, integration of AI software in the Diagnostic Imaging Department, and the establishment of a streamlined process for designation letters with Ontario Health and the Ministry of Health, among others.

• Managed daily operations for multiple clinics, including staffing, scheduling, budget control, and performance reviews. • Led process improvement initiatives, resulting in optimized patient access and reduced wait times for over 18,000 patients annually. • Developed standard operating procedures (SOPs) to enhance operational efficiency. • Collaborated with stakeholders (IPAC, HR, Finance, Environmental Services) to support seamless clinic operations. • Familiar with unionized environment • EMR experience: EPIC and PSS • Led QI projects such as COVID, flu, and foot care clinics, new phone system, online booking, new referral system, health records modernization, restructuring the maternity care program among others • Led Hospital Accreditation process. • Led the redesign of the facility MOHLTC Self-Reporting-Initiative (SRI) report, leading to improved data collection, data integrity and generation of performance results which improved health discipline program performance for smoking cessation, cancer screening, and obstetrics.

• Successfully led Accreditation for Out of Hospital Premises Inspection (OHPIP), achieving 99% on facility compliance to accreditation standards • Led the opening of new chronic pain clinics and implementation of contact centre standard operating procedures leading to improved patient access to the clinic during operating hours • Using lean process improvement, redesigned supply chain procurement policies, doubling practice revenues • Led quality management initiatives to maximize patient flow through the department, leading to reduced wait-times, increased patient capacity, and improved patient and provider experience • Managed day to day operations (medical admin/doctors/nurses schedules, control expenses, support annual budget, onboarding/training staff, performance review, career development, payroll) • Elaborated standard operational procedures protocols to ensure high standards are achieved • Cooperated and worked alongside stakeholders such as Human Resources, Finance among others • Process medical bills: OHIP submission and correction of errors and rejected bills; generate monthly RA’s; private invoices (lawyers and insurance company’s); WSIB submission; MVA submission through HCAI; refugee submission through Blue Cross website • EMR experience - PSS Suite • Knowledge in nerve blocks, ketamine/lidocaine infusions, PRP and stem cells procedures • Knowledge in bio-hormones approach (urine, saliva, food allergy tests) • Collaborated effectively with a multidisciplinary team of health care practitioners

• Managed patient scheduling, insurance processing, and billing operations. • Developed streamlined workflows to improve clinical efficiency and patient experience. • Knowledge of MVA, EHC and WSIB; • Worked closely with multidisciplinary healthcare teams to enhance service delivery.

• Managed 80+ surgeries per day, ensuring optimal staff allocation and resource management. • Provided pre- and post-operative care, ensuring high patient safety and satisfaction. • Kept record of surgeries and complete appropriate forms with accuracy and efficiency. • Led audit compliance (ONA Accreditation), achieving zero recommendations in two consecutive audits. • Applied Lean Project Management principles to improve operational efficiency.