Rafael Sousa

As a Senior Consultant at Devoteam integrated within the Critical TechWorks ecosystem, I serve as a Scrum Master and Developer, ensuring the successful delivery of digital tools that empower the automotive workforce. In this role, I: 🔹 Translate Business to Tech by collaborating directly with stakeholders to refine user stories and requirements. I ensure complex business needs are transformed into clear, actionable technical specifications before development begins. 🔹 Drive the technical evolution and maintenance a Self-Service Hub of 2,000+ active users, orchestrating the maintenance and evolution of a centralized Low-Code platform that drives operational efficiency. 🔹 Manage Enterprise Governance across 30+ distinct environments, enforcing strict ALM (Application Lifecycle Management) pipelines and security compliance across Dev, Test, and Prod. 🔹 Bridge Technical Ecosystems by architecting Power Platform Solutionw that integrate with Azure, Dataverse, SQL, SharePoint, and Python-based REST APIs. 🔹 Facilitate Agile Delivery as a Scrum Master for a team of 8, leading daily stand-ups, sprint planning, and retrospectives to remove blockers and ensure continuous value delivery. 🔹 Design End-to-End Solutions translating complex automotive business requirements into intuitive, high-performance applications. 🔹 Empower the Workforce by providing comprehensive support, documentation, and training, fostering a culture of citizen development and innovation. This role allows me to contribute to the future of mobility, leveraging my background in Chemical Engineering to bring a rigorous, problem-solving mindset to the rapidly evolving automotive tech landscape.

As the company moved to modernize its industrial operations, I stepped in to lead the digitization of their shop floor and supply chain. Working as the sole Power Platform Developer while leveraging my background in Chemical Engineering, I served as the bridge between technical operations and digital innovation. In this role, I: 🔹 Pioneered Digitalization by architecting and deploying the company’s first Power Platform environment, establishing governance and development standards from the ground up. 🔹 Unified Company Operations by developing cross-functional solutions that connected distinct departments—including Production, Supply Chain, Quality Assurance, Human Resources —into a single digital ecosystem. 🔹 Eliminated Paper & Excel by building targeted Canvas Apps to track raw material consumption, monitor stock levels, and manage inventory, significantly reducing manual data entry errors. 🔹 Enabled Data-Driven Decisions through the creation of advanced Power BI dashboards that analyzed supplier performance and consumption patterns for leadership 🔹 Collaborated with Stakeholders across the entire organization to identify bottlenecks and deliver continuous improvements to the production line. This role challenged me to own the full software development lifecycle, ensuring that digital innovation directly contributed to the efficiency and quality of industrial production.

Before transitioning to Low-Code development, I built my professional foundation on the factory floor at ARCH Valadares. This role honed my analytical mindset, teaching me to look beyond symptoms to find the root causes of inefficiencies in complex industrial processes. As a Chemical Engineer Intern, I focused on process optimization and sustainability, using data to drive operational improvements in ceramic production. In this role, I: 🔹 Lead Shop Floor Operations by directly supervising and coordinating a team of 4, ensuring production targets were met while maintaining strict safety and quality standards. 🔹 Optimized Resource Efficiency by evaluating raw material usage in finished products, developing proposals to reduce consumption while maintaining strict product quality standards. 🔹 Engineered Process Improvements designed to increase the efficiency of residue separation and treatment, contributing to a more sustainable manufacturing cycle. 🔹 Supported Data-Driven Decisions by collecting and analyzing production data, providing reports that allowed leadership to make informed operational choices. 🔹 Collaborated Across Teams, working side-by-side with technical and operational staff to implement continuous improvement initiatives that stuck.

As a Shop Assistant, I worked on the front lines of retail operations, developing the interpersonal and organizational skills that now underpin my career in consultancy. In this role, I: 🔹 Delivered Customer Excellence by managing high-volume interactions daily, ensuring client satisfaction through clear communication and rapid problem-solving. 🔹 Managed High-Pressure Situations, maintaining composure and efficiency during peak hours and resolving customer conflicts with a solution-oriented mindset. 🔹 Collaborated in a Fast-Paced Team, coordinating with colleagues to ensure seamless shifts and operational continuity in a dynamic environment. 🔹 Developed Adaptability, quickly shifting between diverse tasks—from checkout operations to floor management—based on immediate store needs. This experience grounded me in the realities of service delivery, teaching me the value of empathy, resilience, and a "customer-first" attitude that I bring to every project I manage today.

The Super Bock Group is the largest beverage producer in Portugal, managing a massive industrial footprint where energy efficiency is critical to both sustainability and profitability. In this high-volume production environment, data visibility is the key to operational optimization. As an Energy Efficiency Intern, I focused on bridging the gap between industrial operations and data analytics, developing digital tools to monitor and reduce consumption. In this role, I: 🔹 Architected Business Intelligence Solutions by designing and implementing Power BI dashboards that allowed utility managers to monitor Energy, Compressed Air, and CO2 consumption in real-time. 🔹 Developed Predictive Models to forecast energy consumption trends, enabling the company to anticipate peaks and adjust operations proactively. 🔹 Analyzed Industrial Utilities, studying complex ammonia refrigeration systems and air distribution networks to identify inefficiencies and actionable optimization opportunities. 🔹 Supported Strategic Decision-Making by providing the data and KPIs needed for leadership to evaluate the impact of efficiency measures on overall consumption. 🔹 Drove Continuous Improvement, proposing specific operational changes that directly contributed to the reduction of electrical consumption. This experience was my entry point into the world of Data Analytics, teaching me how to transform raw industrial data into clear, actionable business insights.

Key Responsibilities: -Prepared and processed samples for laboratory analysis -Performed chemical analyses including: -Moisture content determination -Ash content determination -Protein analysis (Kjeldahl method) -Lipid content analysis (Soxhlet method) -Conducted statistical analysis of experimental results -Followed laboratory standards and ensured data reliability -Worked collaboratively in a research-oriented environment