michael dolan

business systems solutions manager

About

Business Systems Solutions Manager at Rentokil North America

Country

united states

City

reading

Industry

information technology and services

Skill

mysql, disaster recovery, sql, iis, web applications, process improvement, team leadership, management, itil, it management, service desk, networking, it service management, business analysis, requirements analysis, wordpress, change management, service management, it operations, active directory, microsoft sql server, microsoft exchange, incident management, service delivery, it strategy, html, php, cisco routers, web design, citrix, itil certified, system administration, microsoft technologies, marketing analytics, itil v3 foundations certified, troubleshooting, jquery, jquery ui, db2, problem management, ldap, solution architecture, windows server, vmware esx, etl, databases, windows, servers, citrix metaframe, vmware

Experience

network administrator

rentokil north america

2005-9 - 2012-1 · 6 yrs 5 mos

marketing technology and innovation manager

rentokil north america

2013-6 - 2014-2 · 9 mos

Develop a List Management system to access data from our current CRM. Develop an Email Automation system for email marketing campaigns. Develop and automated a reporting package that details web, phone, email, campaign, and sales analytics.

dba and system architect

rentokil north america

2011-1 - 2013-6 · 2 yrs 6 mos

Implemented and maintain current SQL and MySQL environments, Web Servers (both IIS and Apache), develop ETL Transactions and Communications with outside vendors such as JP Morgan, Wheels and Sedgwick using a variety of transport and security protocols. Design, development and execute process automation workflows Developed Rentokil North America’s Intranet creating a single source of information and web applications for colleagues. Primary technical contact for development and implementation of customer facing websites. Developed a Disaster Recovery documentation application that allows our remote offices to quickly create and maintain their local DR Plan. Developed the helpdesk ticketing software for the company utilizing a web front end with AS/400, LDAP, SQL and MySQL back ends.