Reshmi Ottapurakkal Kallada

• Reach out to customers to coordinate and schedule their deliveries with precision. • Organise delivery runs by days and locality. • Facilitate secure and convenient payment transactions over the phone to ensure to timely finalisation of outstanding payments. • Skilfully manage customer queries received via email, providing prompt and effective solutions to enhance customer satisfaction. • Maintain a high standard of clear and effective communication. • Liase with our Showroom Managers to resolve issues such as, delivery and despatch of floor stock, payment etc. • Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots. • Ensure clear and accurate data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.). • Liaise with customer service team and advise of any issues relating to despatch or final payments received. • Contact customers regarding delivery date and time of products. • Resolve customer complaints and follow the escalation procedure correctly where necessary. • Attend training, maintaining up to date and relevant knowledge on products, services, and policies.

Handling and coordinating day-to-day logistics operations, Addressing client queries, arranging quotes, converting queries in to orders, Ensuring smooth and effective passage of information from clients to necessary stakeholders for compliance, Managing shipments (pick-ups, tracking, delivery, client communication, etc.) and analyzing logistical data for better performance, Ensuring smooth functioning of TMS (Transport-Management- System) - maintaining accurate logs and reports on each shipment, Troubleshooting any transportation or logistics issues,

• Establish and manage the delivery team, including full-time and part-time staff. • Develop training for delivery personnel, covering job responsibilities and standards, including etiquette, route planning, delivery time standards, incident handling procedures, and post-delivery processes. • Conduct trial delivery training before official deliveries to confirm routes, timing and potential issues. • Ensure minimal delivery error rates.

• Regular follow up with all customers for new enquiries, shipments on sector wise. • Regular follow up will all overseas agents and get updated rate tariff for all segments on monthly wise. • Checking and confirming the daily status report from team and make sure all in order • Tracking of all enquiries from customer and make sure customers get quotation on time. • Follow up with customer on the status of pending quotations, and revise the quotation if needed. • File nomination on approved quotation thru our Efreight Suite package and confirm that origin agent has received the same. • Continuous follow up with agent and make sure all docs are as per Doha customs rules. • Continuous updates to customer on each stages of shipments and make sure all shipments reaching Doha in required time frame which advised by consignee. • Make sure all arrived shipments are with proper documentation, forward to clearance department and make sure cargo delivering on time. • Negotiating with agents and customers on special rates and get approval. • Make sure that the cost and sell is as per the agreement and that the booking is not going on loss • Have handled air, sea and land movements. • Getting the pre-alerts on time from the agent and to verify that it is matching with the shipping documents

Preparing purchase orders based on sales quotation. Get order confirmation, date of delivery, weight and volume of the shipment from supplier and decide on the mode of shipment. Coordinate with accounts department to prepare the payment for the suppliers based on the payment terms agreed with the supplier. Request quotation from freight forwarders Decide the forwarder based on the quoted rates, supplier country and previous experience in handling similar shipments if any. Validate the shipping documents to make sure it complies with the local regulatory (Qatar Customs) rules. Constantly monitoring the status updates from supplier and freight forwarder to ensure that the shipment is always on track. Initiate the clearance process once the shipment arrives in Qatar. Deliver materials post approval from the concerned project team and finance team. Update ERP (JDE) with freight, customs and supplier invoices and print the delivery note to the client after making the sales order. Update the JDE log, archive and file all the projects once it is completed.