Renuka Rajak

Act as the single point of contact between clients, candidates, and internal hiring teams Understand and analyze client hiring requirements and job descriptions Coordinate with clients to define skill sets, experience levels, and timelines Source suitable candidates through job portals, LinkedIn, referrals, and databases Screen resumes and conduct initial HR interviews Schedule and coordinate interviews with clients and internal stakeholders Share candidate profiles, interview feedback, and hiring status reports with clients Manage end-to-end recruitment cycle from sourcing to onboarding Coordinate offer letters, salary negotiations, and joining formalities Follow up with candidates for interview outcomes and joining confirmation Handle client and candidate queries professionally and promptly Maintain recruitment trackers, MIS reports, and documentation Ensure timely closures while maintaining quality hiring standards

Responsible for end-to-end recruitment for IT and Non-IT positions across various levels (entry to senior level). Sourced candidates through job portals (Naukri, LinkedIn, Indeed), references, and social media. Screened resumes, conducted telephonic interviews, and shortlisted candidates as per job requirements. Coordinated with hiring managers and internal teams for interview scheduling and feedback. Maintained candidate database and updated recruitment trackers regularly. Ensured smooth candidate experience from sourcing to onboarding. Handled bulk hiring and niche skill hiring within deadlines. Created job descriptions and posted them on multiple platforms. Followed up with selected candidates for documentation and joining formalities

Handled escalated customer queries and complaints through chat and email with a focus on timely and effective resolution. Provided Level 2 support by troubleshooting complex issues beyond the scope of the L1 team, ensuring customer satisfaction. Maintained deep knowledge of products, services, and internal tools to deliver accurate solutions. Coordinated with internal departments (tech team, billing, QA) for resolution of customer-specific issues. Tracked and closed tickets within SLA, ensuring compliance with quality and performance standards. Documented case histories and updated knowledge base with common issue resolutions. Assisted in training and mentoring new L1 agents by sharing process insights and handling guidelines. Analyzed recurring issues and shared feedback with the process improvement team. Ensured professional communication, empathy, and clarity in every customer interaction. Maintained productivity and quality metrics as per company KPIs.

1. Conducting end-to-end recruitment for IT and Non-IT positions. 2. MNC Hiring 3. Job Portals (naukri, monster, shine, indeed etc) 4. Responsible for sourcing, screening, and scheduling candidates. 5. Conducting initial phone screenings to ensure that candidates meet the requirements of the position. 6. Selecting the best candidates for the position. 7. Negotiating offers.

Introduced new recruitment processes to improve the efficiency in hiring and selection Managed and coordinated all recruitment activities, from sourcing and screening of CVs to organizing interviews Utilized expertise in job portals such as LinkedIn, Monster, Shine, Naukri, and social Networking sites to source top talent for IT & Non-IT , Technical recruiter , sales , graphic designer & Basic understanding of Software Development Life Cycle (SDLC) Knowledge of Programming Languages: Java, Python, .NET (basic hiring knowledge) Understanding of Frontend Technologies: HTML, CSS, JavaScript Familiar with Database Concepts: SQL Knowledge of Cloud Platforms: AWS (basic awareness) Understanding of Testing Concepts (Manual & Automation Testing) IT Infrastructure basics (Networking, Servers – basic level)digital marketing profiles across diverse Industries including Edtech, Fintech, Agriculture, Manufacturing, Automobile,FMCG, Construction ,Healthcare, Cosmetic, and Beauty products, Solar energy, Health & Wellness ,BFSI ,Gases & Oil , IT/tech industry . Assist in the mass hiring process by sourcing, screening and shortlisting, and interviewing candidates.