Ren Kai Goh
Manager (Special Projects, Strategic Operations) @ Chuen Cheong Food Industries
About
As a Customer Success professional, I am passionate about delivering value and satisfaction to enterprise clients across the region. I have over 10 years of experience in customer success, project management, and key account management in the fintech and banking space. My core competencies include relationship building, cross-selling products, renewing contracts, business development, and building a high performance team. My mission is to join the dots to gain the big picture, and rally the team along to create value for the organsation and our clients.
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Singapore
Financial Services
Go-to-Market Strategy, Credit Risk Management, Application Programming Interfaces (API), Senior Stakeholder Management, Stakeholder Management, Strategic Partnerships, Customer Engagement, Customer Retention, Analytical Skills, Customer Satisfaction, Presentation Skills, Communication, Key Accounts, Customer Success, Account Management, Business Development, Corporate Finance, Sales, Credit Analysis, Project Management
Experience
Manager (Special Projects, Strategic Operations)
Chuen Cheong Food Industries
Manager of Customer Success
VISTRA
Singapore
• In-charge of building up the group’s first Customer Success team, including establishing customer onboarding strategies, designing workflow processes and growing the team.
Lead, Customer Success (APAC)
Vesta
Singapore
• Led pre-sales support, product demos, and API documentation walkthroughs during joint pitches, resulting in closing multi-million deals. • Managed customer relationships post-contract signing for leading enterprises in APAC, improving Time-to-Revenue and reducing integration lead time. • Monitored Customer Health/KPIs through regular meetings, achieving High Net Promoter Score and developing a new Onboarding Tool for cost savings. **Role was impacted by company's global Reduction in Force exercise**
Regional Partnership (Commerical Banking), Assistant Vice President
OCBC
Singapore
Responsible in identifying, conceptualizing and managing new digital proposition (eg. embedded financial services) for the commercial banking space by working with key internal stakeholders, fintechs and digital platforms.
Relationship Manager (Commercial Banking), Assistant Vice President
OCBC
Singapore
• Managed medium-sized enterprises and exceeded new borrowing relationships target by 100%. • Conducted credit risk analysis on corporate clients, cross-sold various products, and ensured timely solution implementation. • Exceeded revenue targets in 2019, 2020, and 2021.
Relationship Manager (Commerical Banking), Manager
OCBC
Relationship Manager (IBG), Associate
DBS Bank
Singapore
• Managed relationships with enterprise clients in various industries such as Printing, Marine Offshore, and IT. • Successfully extended new trade financing facilities of US$10mil and refinanced revolving cash facility of US$15mil. • Facilitated a S$120mil leverage buyout.
Relationship Manager (IBG), Analyst
DBS Bank
Singapore
Relationship Manager
Citi
Citi At Work (Workplace Banking)
Marketing Executive
Burger King BK Singapore
Education
National University of Singapore
Economics
Ren Kai Goh's Contact Information
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