renee carson

As the ICS I managed and maintained inventory accuracy to Apple's high standards. Variance Reconciliation was actually fun for me as I love mysteries and puzzles. Coordinated with multiple shipping companies. Built up and managed an inventory team during my last year there as the retail store grew. Created reports and participated in regional conference calls. As a Mac Specialist, I help customers find complete solutions for their computer needs using specialized customer service skills. I helped open the first San Diego Store - Fashion Valley - as a Mac Specialist and was promoted to Full Time Inventory Control Specialist to open the UTC Store and was there at least 3 years.

Installed and upgraded software, hardware, and peripherals for the Educational Technology Department's multimedia lab and classrooms. Assisted students and faculty by troubleshooting a variety of software and hardware problems. Trained students and professors on use of a variety of multimedia software. Designed and developed web and paper-based support materials for the lab staff.

* Information Systems and Technology: * Help desk phone support, general office support, inventory, Filemaker database support, database management, and worked on the SDSU online course catalogue. * Student Computing Help Desk: * Assisted students with email and various computer problems. Designed job aids for the help desk staff. * Library Instruction/Graphic Services: * Desktop Publishing and developed instructional handouts.

Information Technology Consultant at San Diego State University

Educational Technology Program has been revamped and updated its name to Learning Design & Technology. Back in the day when I was a student it was called EdTech. Here's what I was taught: "Educational technology is the application of research, learning theory, and emergent technologies along with child and adult psychology to solving instructional and performance problems. Every school, institution, business, government agency, and organization is concerned with optimizing productivity and enabling stakeholder contribution. Analysis, education, training, and evaluation are essential to achieving these goals. Our classes and programs provide students with the knowledge, skills, perspectives, and abilities to serve in leadership roles helping organizations reach these goals and thrive in the Information Age." Activities and Societies: Community Affairs Assistant for SAGE - Student Association for Graduates in EdTech (Educational Technology) Graduate Assistant