Rene Javier Laso de la Vega Baez

Oracle Retail Technical Lead

About

IT professional with 25+ years of experience driving ERP implementations, IT service delivery, and cloud transformation initiatives across global organizations. Proven expertise in Oracle ERP Cloud, Oracle E-Business Suite, Oracle Retail MOM Suite, and Delmiaworks, with a strong track record in project management (PMI, SCRUM), ITIL-based service delivery, and customer success. Skilled in building and leading cross-functional and multicultural teams, optimizing SLA/KPI performance, and ensuring seamless incident & problem management (ServiceNow). Adept at aligning IT solutions with business goals, supporting pre-sales, and enabling customer adoption of enterprise technologies. Recognized for turning around complex projects, improving service metrics, and driving cloud adoption strategies. Fluent in English (C2) and Spanish (native).

Country

Mexico

City

Monterrey

Industry

Information Technology & Services

Skill

Enterprise Resource Planning (ERP), Customer Service, Customer Satisfaction, Sales, Database Administration, Agile Methodologies, Incident Management, Service Delivery, IT Service Management, Administración de la cartera de proyectos, Delivery Management, Cloud Computing, ITIL, Scrum, Oracle, Consulting, PL/SQL, Integración, SDLC, Desarrollo de software

Experience

Oracle Retail Technical Lead

SkillNet Solutions, Inc.

2025-10 - Present · 1 yr

MFCS Technical Lead @ Iconn - ADN Project

Manager, CoE Enterprise Solutions & Customer Success

Valtre

2025-2 - 2025-9 · 8 mos

Established and led the Center of Excellence (CoE) for Business Solutions, optimizing processes and ensuring delivery excellence. Supported adoption of best practices, methodologies, and emerging technologies across enterprise projects. Directed customer service and delivery management. Supported pre-sales and sales, ensuring customer satisfaction and business alignment.

Sr. Oracle Retail Engineer

HeartCentrix Solutions

2024-7 - 2025-1 · 7 mos

United States

Client: Foot Locker Led application security and operations readiness for Oracle Retail. Defined persona-based learning paths and acted as the main liaison with Oracle CSM. Supported the implementation of Oracle Retail Merchandising Foundation Cloud Service.

Director of Services and Business Solutions

DISC IT Business Solutions

2022-9 - 2023-11 · 1 yr 3 mos

Directed Delmiaworks ERP/MES implementation and support projects across LATAM. Implemented ITIL-based incident/service request processes using iTop. Recovered overdue projects and expanded sales pipeline, achieving growth and portfolio stabilization

Sr. Manager

Cognizant

2018-7 - 2022-9 · 4 yrs 3 mos

Managed AMS delivery (SLA/KPI, CSAT), incident and problem management using ServiceNow. Directed global webcast projects (ON24) for pharmaceutical client. Led EAS non-SAP practice in Mexico, including recruitment, delivery, and client engagement Supervised Oracle Retail application administrators, release and incident management. Achievements: Increased SLA compliance from 95% to 98% for ~120 applications by leading a 60-member LATAM team; reduced attrition; expanded service scope.

Applications Manager

Amauta Solutions

2016-10 - 2018-7 · 1 yr 10 mos

Monterrey Metropolitan Area

Led Oracle ERP Cloud implementation projects. Project management, strategic alliances management. Supported commercial pre-sales and sales activities. Main achievements: Created Business Solutions area from scratch. Negotiation with Oracle for being an implementation partner for ERP solutions.

Senior Consultant

Logic, Part of Accenture

2016-3 - 2016-9 · 7 mos

Monterrey Metropolitan Area

Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Release management. Integration of Oracle SSO with Oracle Retail applications, problem solving, performance tuning. Projects - OXXO (SIA): Oracle Retail RDF, RO and AIP v14 implementation

Sr. Technical Infrastructure Consultant / Lead

OLR

2010-8 - 2016-1 · 5 yrs 6 mos

United States

Lead infrastructure team during the projects, project management, release management, analysis and design of technical infrastructure solution to support both, production and non-production environments for Oracle Retail applications. Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Integration of Oracle SSO with Oracle Retail applications. Problem solving, performance tuning, support. Projects - Gordmans (USA): Oracle Retail MOM Suite v12 implementation - Almacenes SIMAN (El Salvador): Oracle Retail MOM Suite v13 implementation - Rogers (Canada): Oracle Retail MOM Suite v14 and Oracle Single Sign On 11g implementation Main achievements: Successfully delivered 100% of project tasks assigned to me, always on-time. Knowledge transfer to client team.

Principal Consultant - Oracle Retail

Oracle

2007-12 - 2010-8 · 2 yrs 9 mos

Monterrey Metropolitan Area

Analysis and design of technical infrastructure solution to support both, production and non-production environments for Oracle Retail applications. Installation, configuration and patching of Oracle Retail applications, Oracle databases and Oracle application servers. Problem solving, performance tuning. Projects - Waldos Dollar Mart (México): Oracle Retail MOM v12 Implementation - Farmatodo (Venezuela): Oracle Retail MOM suite upgrade from v11 to v12 Main achievements: Finish the analysis, design and implementation of infrastructure solution that was delayed/pending for months before I joined the team at Farmatodo.

Database Administrator

OpenService S.A. de C.V.

2007-8 - 2007-12 · 5 mos

Monterrey Metropolitan Area

Responsible for administering and patching Oracle 8i, Oracle 9i and Oracle 10g databases in both, Unix, and Windows environments. Application Administrator (Siebel). Release Management. Projects - Axtel