Rendra Arjakusumah

Leading the strategic expansion of Nauticus Global Services (NGS) in Indonesia, providing end-to-end IT consulting and enterprise transformation. Managing the entire project lifecycle from strategy to execution by leveraging a robust partner ecosystem with ERP, HCM, SCM, EPM, Cybersecurity, and a wide range of specialized IT solutions tailored to evolving business needs.

Fully supported by Ministry of Communication and Informatics of Republic Indonesia (Kemenkominfo)

Develop and implement a comprehensive sales strategy to maximize market penetration and profitability through B2B, B2B2C, B2B2B, and strategic partnerships with ISP, Telco, Hotel, and SIs, and Associations

Responsible for developing and implementing strategies that align with company goals and objectives across multiple departments: Indirect Channel (Member Get Member), Portfolio Action (Telesales New Acquisition, Upselling & Cross Selling, Retention & Collection), Billing & Payment Operation, Customer Service (Regular Service & Service Resolution, Priority Customer, Churn Protection (Voluntary), Portfolio Development (CRM & Analysis, Program Management/ Product Promotion), Revenue Assurance, Operational Excellence (Admin Reporting & System Ops./ MIS, Quality Control/ Assurance), and lead various business and operational initiatives/ projects

Supervise the performance and operations related to the Starbucks Reward E-money process and technology according to the provisions in order to meet compliance, create various operational reports for internal and regulatory needs (Bank Indonesia), create SOPs, supervise and ensure the provision of the best service for customers in order to maintain Customer Experience, prevent reputational losses, operational losses, and financial losses.

Creating and developing strategic partnerships (Banks, Telco, etc.), Creating marketing program/ product promotion, increasing sales through delivery channels (GrabFood, GoFood), and selling merchandises through E-Commerce (Tokopedia, Shopee, Lazada)

Teleperformance Indonesia providing digital integrated business services and outstanding customer care & digital services with expertise in many markets and verticals

Appointed by the Financial Services Authority/ Otoritas Jasa Keuangan (OJK) as the Credit Bureau/ Lembaga Pengelola Informasi Perkreditan (LPIP) based on OJK Letter No. KEP-179/D.03/2019 date September 30th, 2019 Developing commercial and business & marketing development strategies that are optimized for both short-term results and long-term strategy to ensure the business stays on track with its objectives and exceeds targets

New set up for alternative sales channels (Telesales, Digital/ Omni) and strategic partnership

New set up (from the scratch) for transforming the auto loan process from CIMB Niaga Bank to CIMB Niaga Finance and managing B2B2C thru Corporate/ Employee Benefit Program & Office Acquisition model, and Strategic Partnerships activities

Set up and managing National Telesales (NTS), Strategic Partnerships (B2B), Direct Sales, Inbound B2B2C Call Center, Digital Sales Channel/ Indosat Digital Ecosystem Concept, Marketing campaign, and also some projects in Key Account Management/ Business Marketing/ Wholesale & Enterprise Indosat Ooredoo from the early strategy to the last step of implementation.

Digital Leadership Academy • Indonesia Ministry of Informatic & Communication of Republic Indonesia Scholarships • School of Public Policy & Management Tsinghua University, China

Thesis: Business Strategy Development of Integrated Digital Business Solution for SME in Indonesia

Credit Earning Program (CEP) • Kampus Merdeka • 2 courses remaining, on leave due to budgetary constraints

Design & Mechanical Construction

Fully funded scholarship