renato gusman

* Responsible for creating and maintaining bills of materials and production routings for proper planning and material consumption in production process and allocation of productive hours * Six Sigma training. * Processes of introduction and discontinuation of products (Phase in / Phase out), to optimize material flow. * Development and maintenance of Intranet - ERICSSON BRAZIL (tool used - TeamSite). * Production Support, process improvement.

* Works with system (SAP 4.7) to process history of part and to assign appropriate cost controls. * Works with the Product Support Agreement (PSA) group in SJK to coordinate contract obligations from the repair facilities and OEMs. * Works with other areas (Quality, Engineering, and Material Services), and internally with co-workers, as required, for data collection and verification. * Interfaces with other area (technical department) to obtain technical information and support for repair analysis. * Ensures components are forwarded to only approved/authorized service vendors. * Handles all correspondence and communication to repair stations. Returns authorization issuance. * Provides timely responses to the customer care agents. Tracks and monitors TAT (turnaround time).

* Validate all order paperwork submitted to ensure completeness and accuracy: * Read contract to identify invoicing, special subscription invoicing terms, payment and acceptance terms * Process all orders timely to ensure shipment, implementation and revenue as quickly as possible while maintaining SOX compliance * Process all changes to orders timely * Set up contract and billing parameters in subscription billing system * Validate customer setup, pricing schedules and rates to prepare billing events and monthly invoices