Renato Rodrigues

Theramex is global women's healthcare company that provides innovative, effective and safe solutions that care for and support women at every stage of their life with product portfolio that offers a wide range of clinically proven prescription products in Contraception, Fertility, Menopause and Osteoporosis. My Responsabilities: - Global IT Support L1 and L2 support for global users (Brazil on-site, Mexico and shift for Australia) - Colaboration in I.T. Projects (Improve environment, operations, manage, negotiation, follow ups and reports) - IT management (manage incidents/requests by ticket system). - Assets control (Apple, Android and Windows MDM Management (Inventory, configuration, support, software/License/apps control) - System administration (Windows Server, Active Directory (user, groups), Intune, Exchange, Microsoft 365 and Dynamics) - Backup and Infrastructure (Cisco Meraki (fix, configuration and maintenance), IT Security hardening (apply patch, fixes at IT environment and monitoring alerts) - Effective communication (IT Security awareness) - Suppliers management (ISP, telephony (fixed and mobile), equipment’s acquisition, equipment maintenance, printer, third party service) - Administrative task, documentation and training (Procedures, IT audits, follow up’s (Internal and Third party), preparing spreadsheets and presentation, reports for stakeholders) Results Deliverable: - Startup Brazil and Mexico IT Operation (Structure and Compliance) - Operational Excellence - IT Assets Optimization - Enhanced Security and User Experience - Contributions to Successful Projects - Satisfaction Incidents Resolution (99%) Technologies Used: Windows 11,Windows Server, Azure AAD, Team Viewer, Egnyte, Cisco network equipment, Office 365, Apple devices, Android Devices, Apple MDM, Android MDM, Intune, Mac OS, Dynamics 365, Fresh Ticket System, CRM System (Close-up Systems), Sophos Antivirus, ITIL V4, Adobe Manager, Database SQL, Ricoh printer, Exchange.

IT Support (tier 1 and tier 2) for all users in Brazil's office (Headquarter at São Paulo and subsidiary at Goiás). Windows management system/environment, Active Directory Management Customer Service to all I.T. implementation necessities (Configure, Troubleshooting, update and etc), team training Implement Track and trace project in pharmaceutical production environment (install and configure server, client application). IT Security hardening and increase of the IT Security awareness. Apply patch and fixes in IT environment. Responsible for service providers such as internet service, telephony (fixed and mobile), PCs maintenance contract. Administrative Jobs in general, control of inventory of IT materials for the office, preparing and filling spreadsheets, translation (English and Spanish) of IT polices and documents Follow sales team for technical presentation. Travels: Anápolis (GO). Technologies Used: Windows 10, Windows Server, TeamViewer, Dropbox, Unifi network equipment, Epson Printer, Honeywell equipment, Office Suite, Bitrix, Trello, Bitlocker.

Responsible for Brazil's infrastructure of IT. Budget Preparation, coordinate of BCP and DRP tests. Coordinate the intern activities. Follow audit teams needs, organize and extract evidences. Working with compliance team to keep and development the best practices and policies in IT environment. Apply patch and fixes in IT environment, coordinate backup routines and call conferences (audio and video) Qualification of users' calls via ticketing system (requests, incidents, problems and changes) IT Support (tier 1 and tier 2) for all users in Brazil's office (appr. 100 employees) Active Directory Management IT Security hardening and increase of the IT Security awareness based on communications and campaigns for all employees. Responsible for all infrastructure contracts such as internet service provider, telephony provider (fixed and mobile), PCs maintenance contract, external media storage, data center air conditioning maintenance, outsourcing of printers and etc. Responsible for audit reports for all subjects related to IT production. Responsible for IT documentation, knowledge base, based on ITIL Administrative Jobs in general, control of inventory of IT materials for the office, preparing and filling spreadsheets, translation of IT polices / documentation. Technologies Used: EMC Source, F5 Network, Exchange, Windows 7, Windows 10, Windows Server, TeamViewer, network Cisco equipment, Cisco PCP, cyberark, Exchange, IOS, Android, HP Printers, Bitlocker, Bacula, Protocol 802.1x and COFITIL- owner tool based on ITIL.

(Lisbon/Portugal) Alves Ribeiro Group Project: Tier 1 support - Control of IT incidents, incident management, remote (TeamViewer) and telephone support, office inventory, software, hardware and infrastructure support. Tier 2 support – Network troubleshooting, Hardening and setup smartphones (IOS/Android), general smartphone maintenance (IOS/Android), AD management, software quotations, IT hardware backup management. Preparation and hardening of new computers for the office, preparation of computers for testing of BCP (Business Continuity Plan), set up and testing VPN connection, look the best solutions to simplify business processes office. Experience with network equipment operations and structures network cabling and telephones. Administrative Jobs in general, control of inventory of IT materials for the office, third-party services tracking, preparing and filling spreadsheets, translation of IT polices / documentation. MySQL Windows 7 Windows 10 Windows Server TeamViewer Cisco Exchange IOS Android HP Printers

Tier 1 support - Control of IT incident and incident management, remote and telephone support, office inventory, software and hardware support in general. Tier 2 support - Network troubleshooting, general smartphone maintenance, AD management, software quotations, IT hardware backup management. Preparation and hardening of new computers for the office, preparation of computers for testing of BCP (Business Continuity Plan). Experience with network equipment operations and structures network cabling and telephones. Control of inventory of IT components, third-party services tracking, preparing and filling spreadsheets, translation of IT polices / documents. Windows 7 Windows 10 SQL Windows Server COFITIL - owner tool based on ITIL TeamViewer Cisco Exchange IOS Android HP Printers

Paulista Campus

People Management Company Management Accounting Organizational Techniques

C++ C# Database security: MySQL Operating Systems: Windows, Linux - RedHat Security Policies (CID) Audit Plans ISO 27002 IT Governance Business Continuity Plan Entrepreneurship