Renato Machado Morales

Accountable for ensuring the operational continuity of the company’s technology services platform and providing support to both internal and external clients. Reported to the IT & Product Manager, leading a team of nine professionals. • Led the migration from on-premises infrastructure to a multi-cloud environment, establishing the technological foundation for critical applications and mobility service expansion. Achieved 99.999% uptime, enhanced scalability, and reduced CAPEX costs by approximately USD 100K. • Implemented a cloud service optimization plan, analyzing usage patterns and negotiating with vendors, resulting in a 45% cost reduction in Google Maps services. • Redesigned the CORE architecture into a microservices model by analyzing business requirements and applying emerging technologies, achieving a 30% reduction in errors and delivery times for mobility systems. • Led the migration of SAP B1 ERP, coordinating with the SAP support partner and business units to enable the adoption of new technologies and features in the latest version, reducing recurring ERP-related costs by 30%.

Accountable for the administration and maintenance of the company’s technology infrastructure, including Projection and Sound services across operations in Chile, encompassing 10 cinema complexes nationwide. Reported directly to the General Manager, leading a team of five professionals. • Led the consolidation of the virtual platform through hyperconvergence, integrating over 35 core servers and managing data migration, improving operational efficiency and ensuring the continuity of technology services. • Managed the standardization of more than 150 point-of-sale systems nationwide, implementing standardized processes and monitoring tools that reduced transaction times by 40%. • Coordinated the restoration of audiovisual quality in over 50 cinema auditoriums, overseeing internal teams and vendors to repair and fine-tune sound and projection systems, resulting in a 70% improvement in quality and a significantly enhanced customer experience.

Responsible for the management and operational continuity of technology services and user support. Reported directly to the General Manager, leading a team of five professionals. • Led the migration of the company’s core business system across headquarters and branch offices, including the renewal of servers and network infrastructure, resulting in a 50% improvement in processing times. • Coordinated the technological renewal and optimization of more than 50 POS devices, implementing standardized maintenance and upgrade procedures that reduced repair expenses by 40%.

Responsible for the management and operational continuity of the server infrastructure for a banking business. Reported to the Project Manager, leading a team of five professionals. • Designed and led the migration of more than 60 virtual servers to a centralized platform, applying scalability and automation best practices, achieving 99.99% infrastructure availability. • Consolidated storage into centralized libraries, optimizing backup and data management processes, resulting in an 80% improvement in response times and storage administration efficiency.

Responsible for the management and operational continuity of technological services and user support across 25 cinema complexes nationwide.

Responsible for the management and operational continuity of the server infrastructure for a banking business.

Responsible for managing and leading consulting projects delivered to the company’s various clients, covering server platform services, networks, telephony, security, and client support.

Responsible for gathering technological requirements from different departments to identify the best market solutions aligned with their needs, priorities, and budgets, overseeing the process through implementation and delivery.