Renata Melvanora, PMI-ACP®

- Run projects with the right delivery approach throughout project lifecycle. - Encourage, facilitate collaboration, and actively remove blockers. - Close monitor the acceptance processes like UAT, required test efforts (penetration,regression tests, VA, etc), Go-Live, and the handover processes. - Support sales with Solution and Project Services during RFI, RFP, POC. - Learn and explore solutions for product development.

- Provided administrative support in PMO (CEO office). - Participated and took minutes in PMO meetings, collects project reports from stream leaders. - Assisted the internal audit team in regular Risk Map update from stream leaders. - Organized the Business Process development workshops. - Coordinated with Maxis counterpart for Secondee arrangement in Indonesia. - and other ad hoc support activities.

- Provided administrative assistant to newly established Network Rollout Department, - As minute taker in Network Rollout meetings, both internal meeting and vendor meeting. - Coordinated with GA and Finance to setup new Network Rollout project office. - and performed other given tasks.

- Day-to-day monitor IP backbone, - Troubleshot the escalated trouble tickets, - Did regular network maintenance support, - Did service provisioning and activation (leased internet/channel, IP VPN, hosting, etc).

- Receive calls/emails from corporate customers on problems of their subscribed services (leased internet/channel, VPN, and mail, web, and server hosting). - Managed the issues through online trouble ticket platform (open, check, troubleshoot, escalation, feedback to customers, and close). - Prepared monthly SLA reports to corporate customers.