Renata Oliveira

• Created a successful Quality Assurance department for Whispli, contributing for a high quality standard of our products • Developed processes and procedures within the department resulting in integrating production and quality assurance processes. • Creating and executing manual test cases • Execution of Funcional, Database, Regression tests and coordinating User Acceptance tests • Identifying risks and providing feedback and improvement suggestions of systems • Coordinating the rectification of bugs and development of new features by the development teams • Creating and reviewing acceptance criteria of User Stories • Engaging with development team to run automated tests

• Carrying out analysis to define specifications and business requirements to create software solutions • Liaising with customers to determine guidelines for system functionality • Facilitating Agile ceremonies such as Sprint Planning, Sprint Review and Retrospective meetings • Developing and implementing best practices and processes for improved system methods • Creating User Stories, Acceptance Criteria and business documentation • Resourcing planning and management • Billings management • Managing project tasks and ensure they are completed on time • Monitoring systems development processes.

• Creating and executing manual test cases • Engaging with development teams to develop and run automated tests • Reviewing technical specifications, identifying risks and providing feedback and improvement suggestions • Monitoring and reducing the amount of time spent rectifying bugs by the development teams • Following testing procedures and suggesting improvements • Inspecting projects tasks and documentation to ensure their quality • Creating and reviewing acceptance criteria of User Stories.

• Facilitate requirements sessions with application stakeholders • Elicitation and documentation of business requirements across all stakeholder groups. • Prepare business requirement specifications for system and approve business requirement documents and functional system design documents • Produce and present detailed (MS PowerPoint) presentations to communicate application changes • Work with User Acceptance test team to develop comprehensive system test plans and test scripts • Assisted Quality Assurance team with validation test scenario and test script for execution • Review and approve test plans. • Worked with Project Manager to create and execute project work plans • Support User Acceptance testing through complete test duration • Helped developers design more testable code through verification activities.

• Documentation of test cases, executed assigned test cases. • Recorded results of test execution and logged defects in the defect management system. • Produced and reviewed estimates during planning. • Reported and documented test results within project deadlines. • Interfaced between the validation and development teams ensuring effective communication. • Mapped tests to requirements ensuring full traceability.

• Analysis of indicators of services´ availability and performance • Changes management • Incidents management • Analysis and follow-up treatment of anomalies, • Analysis of dumps and jobs canceled on SAP R/3 system, monitoring and search for improvement of performance at SAP/R3 system • Interfaced between the IT and customer in order to improve services´ quality, in accordance to Service Level Agreement (SLA) and Operational Level Agreement (OLA).

Apart from the IT world, I also work with women all around the round to increase their awareness in order to achive a healthier balanced life - physical, mentally and emotionally. I am specialised in Behaviour Change and Stress Management and already helped dozens of women to achive their goals, by changing habits and managing stress, through my mentoring programs. Find out more on my website and instagram: https://www.renata-coelho.com/ (English) https://www.instagram.com/renata.coelho_/ (Portuguese)