Renad Alqhtani

Sr. Engineer Radio Access Network. @ Salam

About

Aspiring NOC and IT Support Specialist dedicated to delivering effective technical solutions and assisting in the maintenance of dependable internet services for customers. Proficient in troubleshooting connectivity issues and eager to contribute to enhancing customer satisfaction through attentive problem-solving and ongoing learning.

Country

Saudi Arabia

City

Riyadh

Industry

Computer Software

Skill

Network Troubleshooting, Customer Service, Internet Protocol (IP), LAN-WAN, Network Administration, SDM, MATLAB, Oracle Database, Customer Support, SQL, Linux, Time Management, Teamwork, Turkish, English

Experience

Sr. Engineer Radio Access Network.

Salam

2025-7 - Present · 1 yr 3 mos

Network Operations Center Engineer

Salam

2023-8 - Present · 3 yrs 2 mos

Supervisor

Interactive Smart Communications (ISC)

2023-3 - 2023-6 · 4 mos

ISC ( provider Salam )

IT Support Specialist

Interactive Smart Communications (ISC)

2022-1 - 2023-3 · 1 yr 3 mos

Saudi Arabia

•Diagnose and troubleshoot technical issues, identifying root causes effectively •Address basic network connectivity issues and provide Wi-Fi support. •Check modems and internet service, ensuring proper functionality . •Document user interactions and solutions for future reference. •Deliver exceptional customer service with a friendly demeanor. •Manage and track support tickets, ensuring timely issue resolution . •Offer remote technical support, guiding users through solutions. •Escalate complex problems to higher-level support teams when necessary.