rekha lala

* Manage call quality by screening consultant calls and coaching to ensure service excellence. * Interpretation of problem trends and identification of training needs causing unnecessary queries to be raised by sufficient knowledge of departmental operations and processes. * Assist consultants with problems and support supervisors by taking referred incoming escalated calls. * Function in a supportive role to the following specialist positions * Direct Medicines Patient Care mailbox * Direct Medicines Mailbox * Credit and Collections * Liaison with various departments with Direct Medicines to stream line and optimize the query process. * Communication and training on new procedures or new business process implementation.

* Responsibilities * Legal Administrator – Third Party Litigation: * Attending to summons served on clients. * Entering appearances to defend. * Evaluating quantum documents and assessing merits. * Negotiating settlements. * Preparing file for handover to Attorneys in the event that a full defence is required. * Legal Administrator – Third Party Claims: * Capturing and administering third party claims. * Evaluating quantum documents and assessing merits. * Liaising with third parties in a private capacity, as well as with third party Attorneys and insurance companies. * Offering legal opinions in connection with settlement of third party claims. * Offering assistance to fellow colleagues with analysing merits and quantum and authorising matters that fall within my mandate

Activities and Societies: *Executive Member of the Hindu Student’s Society (HSS) as Cultural Officer